Customer Experience Specialist

5 days ago


Laval, Quebec, Canada Linen Chest Full time

At Linen Chest, we're looking for a highly skilled Customer Experience Specialist to join our team. As a key member of our customer service department, you'll play a vital role in shaping how our customers interact with our brand across digital platforms.

Key Responsibilities:
  • Chatbot Optimization: Ensure our chatbot is engaging, accurate, and always ready to help by updating workflows and expanding functionality.
  • Customer Service Platform Management: Manage and optimize our customer service platform (e.g., Dixa, Zendesk) for seamless support.
  • Social Media Engagement: Engage with customers on social media platforms by responding to inquiries and comments promptly and professionally.
Requirements:
  • Bachelor's Degree: In Marketing, Communications, Business, or a related field (or equivalent experience).
  • Experience: 2-4 years in customer service, digital communication, or e-commerce support roles.
  • Skills: Strong written communication, familiarity with social media management tools, analytical mindset, and ability to interpret data.


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