Portfolio Administrator

1 month ago

Vancouver, British Columbia, Canada BC Housing Full time

Job Summary

The Orange Hall Team Assistant provides administrative support to the Regional Administrative Services Manager and contributes to the delivery of supportive housing options to vulnerable populations in Greater Vancouver, Lower Mainland, Fraser Valley, and Sunshine Coast. This role involves portfolio administration, tenant support functions, accounts payable, and other administrative tasks.

Key Responsibilities

  • Provide administrative support to the Regional Administrative Services Manager and other team members.
  • Contribute to the delivery of supportive housing options to vulnerable populations.
  • Perform portfolio administration tasks, including data entry and record-keeping.
  • Provide tenant support functions, including responding to inquiries and resolving issues.
  • Process accounts payable and other financial transactions.
  • Maintain frequent liaison with non-profit societies, community groups, health authority agents, government agencies, and staff related to affordable and/or supported housing programs.

Requirements

  • High School diploma or equivalent with completion of post-secondary courses in a relevant field such as business or program administration.
  • Considerable related experience, including experience providing information to the public.
  • Or an equivalent combination of education, training, and experience acceptable to the employer.
  • Sound knowledge and understanding of Downtown East Side populations, non-profit societies, and related issues.
  • Sound knowledge and understanding of affordable housing programs and housing clientele.
  • Sound knowledge of government and community agencies and the services they provide.
  • Excellent conflict resolution skills and the ability to exercise tact, diplomacy, and good judgment when dealing with upset, angry, or abusive clients with diverse cultural, educational, and socio-economic backgrounds.
  • Good problem-solving skills.
  • Intermediate proficiency with computer applications, including MS Word, Excel, and Outlook.
  • Ability to demonstrate patience when dealing with a wide range of clients, including individuals who have English as a second language and clients with a range of disabilities.
  • Ability to investigate and solve problems creatively and within established guidelines.
  • Ability to work independently with limited supervision.
  • Ability to interpret and understand financial documents received from clients.
  • Ability to establish and maintain effective working relationships with staff, the public, and housing providers.
  • Ability to adapt to change and work under pressure in a demanding and volatile atmosphere.
  • Ability to plan, meet deadlines, and adapt to critical priorities in an environment with competing priorities and a heavy and diverse workload.

Working with BC Housing

BC Housing is committed to creating a diverse and inclusive workplace. We welcome applications from Indigenous peoples, people of colour, people with disabilities, and others who may contribute to the diversity of our organization.

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