Receptionist and Customer Experience Specialist
4 days ago
Job Overview
We are looking for a skilled and detail-oriented Receptionist and Customer Experience Specialist to join our front desk team on a part-time, temporary basis. This role involves providing top-notch customer service, managing phone calls, and performing various administrative tasks to support our sales floor operations.
Responsibilities
- Answer and direct all incoming calls in a professional and courteous manner.
- Minimize hold times and ensure prompt responses to customer inquiries.
- Welcome showroom visitors and assist with basic inquiries.
- Communicate effectively with colleagues and management regarding customer messages and updates.
- Maintain accurate and up-to-date records, including schedules and motor vehicle information.
- Support with vehicle inventory and perform other administrative tasks as required.
Requirements
- Flexibility to work varying shifts, including days, evenings, and weekends.
- Strong organizational and time management skills.
- Ability to work well under pressure and meet deadlines.
- Excellent written and verbal communication skills.
- Minimum 1 year customer service experience; dealership experience is an asset.
- Reliable and punctual, with a positive attitude.
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