Receptionist and Customer Experience Specialist

4 days ago


St Catharines, Ontario, Canada Performance Auto Group Full time

Job Overview

We are looking for a skilled and detail-oriented Receptionist and Customer Experience Specialist to join our front desk team on a part-time, temporary basis. This role involves providing top-notch customer service, managing phone calls, and performing various administrative tasks to support our sales floor operations.

Responsibilities

  • Answer and direct all incoming calls in a professional and courteous manner.
  • Minimize hold times and ensure prompt responses to customer inquiries.
  • Welcome showroom visitors and assist with basic inquiries.
  • Communicate effectively with colleagues and management regarding customer messages and updates.
  • Maintain accurate and up-to-date records, including schedules and motor vehicle information.
  • Support with vehicle inventory and perform other administrative tasks as required.

Requirements

  • Flexibility to work varying shifts, including days, evenings, and weekends.
  • Strong organizational and time management skills.
  • Ability to work well under pressure and meet deadlines.
  • Excellent written and verbal communication skills.
  • Minimum 1 year customer service experience; dealership experience is an asset.
  • Reliable and punctual, with a positive attitude.


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