Clinical Practice Leader

About Queen's University

Queen's University is a leading research-intensive institution with a commitment to student learning and development. We offer a diverse range of employment opportunities across various fields, including research, faculty administration, engineering, and more.

We are dedicated to creating an inclusive and equitable work environment, welcoming applications from individuals from diverse backgrounds, including women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with disabilities, and LGBTQ+ individuals.

Job Summary

The Clinical Practice Leader will play a key role in the Student Wellness Services team, providing strategic leadership and clinical expertise to support the health and wellness needs of students. This position will oversee the clinical practice of an interdisciplinary team, ensuring high-quality care and services are delivered in a student-centered approach.

Key Responsibilities

• Lead an interdisciplinary team to deliver services according to highest professional practice standards and regulatory requirements
• Assess care delivery and make recommendations for changes to procedures and policies to improve quality and integration of services
• Analyze the division of work throughout the team and make recommendations for process and practice changes to improve health outcomes
• Promote a collaborative environment across the team and services
• Apply a holistic professional practice lens to service delivery and act as a resource to the team for advice and guidance on best practices
• Continuously monitor models of care and make recommendations for improvement
• Apply principles of patient-centered care in all activities and integrate the student as an active participant in their care
• Provide or arrange professional development opportunities for the team
• Support complex student cases in navigating internal and community services
• Monitor existing and emerging community resources and services, and foster positive relationships with external partners
• Evaluate service delivery through proactive communication with students and address concerns
• Ensure compliance with Infection Prevention and Control measures and provide training and updates
• Oversee clinical supplies and ensure clinical equipment is maintained in good operating condition
• Support and oversee clinical placements for healthcare students
• Assess practices to ensure compliance with relevant legislation and address non-compliance through education and training
• Act as an expert user of the Electronic Medical Record (OSCAR) and provide training and support
• Plan, prioritize, and manage work, providing strategic and tactical advice, guidance, and coaching
• Assess staff training and development needs and ensure employees receive training required to improve and sustain successful performance
• Manage performance by establishing performance standards, reviewing and evaluating performance, and conducting formal performance reviews
• Investigate, address, and resolve employee/labour relations issues, including disciplinary matters

Required Qualifications

• Undergraduate degree in Nursing or an Allied Health profession; Master's Degree strongly preferred
• Registered and in good standing with the applicable regulatory college
• Minimum 5 years experience in clinical practice, preferably working with student and young adult populations, in acute illness, sexual and reproductive health, and mental health
• Experience working in multi-disciplinary teams and in assessing inter-professional practice
• Knowledge of student development stages and the application to health and wellness
• Minimum 3 years experience in a leadership or management role with supervisory, budget, and service delivery responsibilities
• Demonstrated ability to effectively facilitate change
• Knowledge of the barriers to healthcare faced by diverse students
• Certification in Infection Prevention and Control or willing to become certified
• Experience with risk assessment, crisis intervention, and support of individuals with suicidal ideation
• Satisfactory Criminal Record Check and Vulnerable Sector Screening will be required

Special Skills

• Sound knowledge of inter-professional practice, with ability to identify and implement practice improvements
• Sound knowledge of legislation including PHIPA, Mental Health Act, AODA, human rights, infection prevention and control, and other relevant provincial and federal health legislation
• Student-oriented approach to service delivery and passion for working in an inter-professional team to deliver high-quality services to students
• Ability to interpret regulatory college standards across the spectrum of healthcare practitioners to ensure compliance
• Strong understanding of health information software and use of electronic health records
• Collaboration and Teamwork; effective collaboration, persuasion, and negotiation skills to successfully and positively work with students, staff, and external partners
• Builds Relationships; proven ability to develop and maintain effective partnerships and relationships with team members as well as internal and external stakeholders
• Decision making and Judgement; ability to apply appropriate assessment techniques when evaluating professional practice issues, and handling complex student cases
• Initiative; demonstrates a continuous commitment to improvement and development, and encourages the participation of others by demonstrating the value of appropriate urgency and action
• Leadership; ability to inspire a diverse and high-performing team to work towards shared objectives and optimize team effectiveness
• Equity and Inclusion; applies equity interventions to address inequities in provision of care; seeks opportunities to gain new knowledge and understanding of individual or group beliefs and norms and leads by example in encouraging continuous learning in the areas of equity and inclusion
• Integrity; recognizes sensitivities and risks, using professional ethics to question and challenge issues
• Client Orientation; strong customer service orientation, combined with demonstrated discretion and tact when working with highly confidential medical information in sensitive situations that could involve risks to students or the university
• Communications; listens to others and expresses ideas orally and in writing, in a professional and effective manner to ensure that complex messages, recommendations, and impacts are conveyed clearly and credibly
• Planning and Organizing; establishes a clearly defined course of action to accomplish goals and to organize work efforts in a complex environment with multiple competing demands, priorities, and deadlines
• Business Acumen; carries out strategy with a clear understanding of trends and dynamics that affect the University and unit

Decision Making

• Work with the Executive Director (ED) and SWS leadership team to develop unit strategy, make strategic decisions related to development and implementation of initiatives and programs within Student Wellness Services
• Assess scope of practice and make decisions related to appropriate delegation
• Make budgetary and resource allocation decisions, including determining priorities regarding optimizing services and programs
• Determine most appropriate approach to care for students within the service; support the clinical team in decision making related to triage
• Determine most efficient way to deliver services and to move students through the service including decision making on process change
• Work with clinical staff to determine level of risk of presenting student and next steps to manage risk
• Evaluate job candidates and make effective recommendations on suitable hires
• Make decisions and/or effective recommendations regarding transfers and promotions
• Evaluate employee performance and decide on appropriate training or coaching to address lack of proficiency in carrying out responsibilities, or remedial action for staff disciplinary situations
• Assess investigation outcome of grievances and make effective recommendations on appropriate course of action or next steps on grievances
• Make effective recommendations on level of discipline up to discharge and probationary termination

Employment Equity and Accessibility Statement

The University invites applications from all qualified individuals. Queen's is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Aboriginal Peoples, persons with disabilities, and persons of any sexual orientation or gender identity. In accordance with Canadian Immigration requirements, priority will be given to Canadian citizens and permanent residents.

The University provides support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs.