IT Systems Coordinator

1 week ago


Surrey, British Columbia, Canada FortisBC Full time
Job Description

As a Technical Support Specialist at FortisBC, you will play a vital role in ensuring the smooth operation of our Learning Management System (LMS).

Our team is responsible for delivering renewable energy, natural gas, electricity, and propane to British Columbia's energy landscape. With over 100 years of knowledge and experience, we are proud to be the province's largest energy provider.

Key Responsibilities
  • Process Improvement: Identify opportunities for improvement in our LMS processes and communicate them to our team, providing feedback on usage, defects, and suggested enhancements.
  • Troubleshooting: Assist end-users with logging in to the LMS for contractors and accessing courses for employees, as well as troubleshoot technical issues related to accessing the LMS and course content.
  • User Support: Create contractor user accounts, assign required training, and act as primary contact for managers, supervisors, and employees regarding competencies, training records, requirements, and eLearning inquiries and registrations.
Requirements
  • A certificate in Business Administration or a related field from an accredited post-secondary institution.
  • Advanced computer skills in Excel (MS Office Suite and enterprise application systems such as SAP).
  • Effective communication skills both verbally and in writing.
  • Ability to prioritize tasks and manage time effectively within demanding work schedules.
What We Offer

We offer a competitive salary of approximately $85,000 per year, depending on experience.



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