Product Support Specialist
10 hours ago
About Brandt
Brandt is a leading provider of truck and trailer equipment solutions. We are seeking a highly motivated Product Support Representative to join our team in Regina, Canada.
Job Summary
We are looking for an experienced professional to support our customers with parts orders, inventory availability, and pricing inquiries. As a Product Support Representative, you will be responsible for:
- Initiating outbound sales calls to customers
- Responding to parts pricing inquiries from customers through phone, email, and text channels
- Accurately fulfilling parts order requests from clients
- Providing availability of inventory and shipping times to customers
- Providing parts support and assistance for other Brandt field staff members
- Working with multiple vendors to provide customers with various options to ensure their parts requests are satisfied
Requirements
To be successful in this role, you must have:
- Experience in multitasking and navigating multiple systems at the same time
- Demonstrated ability to deliver the highest level of customer satisfaction
- Detail-oriented skills to maintain accuracy and ensure customer parts requests are handled quickly and accurately
- Strong written and verbal communication skills
- Ability to work as part of a team in a fast-paced environment
Compensation and Benefits
The estimated salary for this position is $60,000-$80,000 per year, depending on experience. We offer a comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) matching program.
About the Role
This is a full-time position, working a variety of shifts, including days, evenings, and weekends. You will be based in our Regina location, but may be required to travel occasionally to support our branch locations.
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