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Retail Store Manager

2 months ago

Cranbrook, Canada BFM (Cranbrook) Enterprises Society Full time
About the Role

We are seeking a highly skilled and experienced Retail Store Manager to join our team at BFM (Cranbrook) Enterprises Society. As a key member of our management team, you will be responsible for overseeing the daily operations of our retail store, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities
  • Leadership and Management
    • Supervise and train a team of sales staff, including retail salespersons and sales clerks
    • Assign duties and responsibilities to team members
    • Conduct performance reviews and provide feedback
  • Store Operations
    • Oversee the day-to-day operations of the store, including inventory management and cash handling
    • Authorize payments and manage cash
    • Order merchandise and manage stock levels
  • Customer Service
    • Ensure exceptional customer service and resolve customer complaints
    • Manage customer relationships and build loyalty
  • Reporting and Analysis
    • Prepare sales reports and analyze sales data
    • Identify trends and opportunities for growth
Requirements
  • Education and Experience
    • Secondary (high) school graduation certificate
    • 5 years or more of experience in retail management
  • Skills and Qualifications
    • Excellent leadership and communication skills
    • Ability to multitask and prioritize tasks
    • Strong analytical and problem-solving skills
    • Ability to work in a fast-paced environment
  • Computer and Technology Knowledge
    • iOS
    • MS Outlook
    • Accounting software
  • Equipment and Machinery Experience
    • Pick-up truck
  • Security and Safety
    • Criminal record check
    • Driving record check (abstract)
  • Transportation/Travel Information
    • Own transportation
    • Own vehicle
    • Valid driver's licence
  • Work Conditions and Physical Capabilities
    • Ability to work in a fast-paced environment
    • Ability to lift heavy loads
    • Ability to stand for extended periods
  • Personal Suitability
    • Accurate
    • Client focus
    • Efficient interpersonal skills
    • Excellent oral communication
    • Organized
    • Reliability
    • Team player
    • Dependability
    • Excellent written communication
    • Judgement
    • Ability to multitask
What We Offer
  • Competitive Salary and Benefits
    • Dental plan
    • Disability benefits
    • Health care plan
    • Paramedical services coverage
    • Vision care benefits
  • Opportunities for Growth and Development
    • Professional development opportunities
    • Opportunities for advancement