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Customer Experience Associate
2 months ago
Work Location: Canada
Hours: 37.5
Line of Business: Personal & Commercial Banking
Job Summary:
We are seeking a highly skilled Customer Experience Associate to join our team at The Toronto-Dominion Bank (Canada). As a key member of our branch team, you will be responsible for delivering exceptional customer service and support to our clients.
Key Responsibilities:
Customer Focus:
- Provide personalized service to customers, responding to their needs and concerns in a timely and professional manner.
- Complete a range of financial transactions, including deposits, withdrawals, and bill payments, with accuracy and efficiency.
- Assist with resolving customer complaints and concerns, escalating issues as necessary.
- Identify customer needs and provide solutions to meet their financial goals.
Business Acumen:
- Support the achievement of business objectives by contributing to the growth of our customer base.
- Promote our products and services to customers, providing advice and guidance to help them achieve their financial goals.
- Understand and apply our operating policies and procedures to ensure compliance and efficiency.
- Contribute to business objectives for Operational Excellence, ensuring timely and accurate completion of business processes.
Team Player:
- Participate fully as a member of the team, promoting team effectiveness and contributing to a positive work environment.
- Support the team by continuously developing knowledge in your area of expertise.
- Participate in personal performance management and development activities, including cross-training within your team.
- Keep others informed and up-to-date about relevant information related to day-to-day activities.
Requirements:
- High School diploma and/or 1+ years of relevant experience.
- Post-Secondary or Undergraduate degree (in a related field) preferred.
- Proficiency in a language other than French to support or deal with employees who require services and support in a language other than French.
Language Requirement: This position requires proficiency in a language other than French to support or deal with employees who require services and support in a language other than French.
