Operations Team Lead

2 weeks ago


Toronto, Ontario, Canada Randstad Canada Full time
Company Overview
Randstad Canada is a leading recruitment agency in the country, providing innovative solutions to businesses and individuals alike. Our team of experts is dedicated to connecting talented professionals with top employers across various industries.

Job Summary
We are seeking an experienced Operations Officer II to join our Wealth Shared Services team. This role will play a crucial part in ensuring smooth operational processes and supporting both internal and external stakeholders during peak season. If you have a strong background in operations and back-office work, we encourage you to apply for this exciting opportunity.

Key Responsibilities:
  • Provide exceptional customer service to internal and external stakeholders.
  • Address and resolve customer problems using established procedures and escalate when necessary.
  • Act as a subject matter expert within your area, offering guidance to partners as needed.
  • Complete assigned tasks with accuracy and within established standards.
  • Participate in daily work distribution and team touchpoints.

Required Skills and Qualifications:
Must Have:
  • Demonstrated experience in an operations or back-office role with a focus on efficiency and attention to detail.
  • Microsoft Office Suite proficiency.
  • Prior experience in handling back-office tasks, ensuring the accuracy of processes, and maintaining records.

Nice to Have:
  • Familiarity with coding or automation tools that can be applied to enhance efficiency in operational processes.
  • Knowledge or previous work experience in a banking or financial services environment.

Benefits:
Advantages
A hybrid work environment with two mandatory onsite days (Monday and Tuesday).
Growth opportunities based on performance.
A collaborative environment managing high-volume operations during peak season.
A competitive pay rate starting at $22.50/hour with potential for weekend work during peak times.

Salary Range: $22.50 - $25 per hour.

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