Service Lead for New Product Development
3 weeks ago
We are seeking a highly skilled Service Lead to join our New Product Development team. As a key member of our service experience design team, you will be responsible for leading the development of service and maintenance guidelines, identifying service use cases and failure modes, and representing customer experience in engineering design reviews.
Key Responsibilities:
- Support the NPD service lead in planning, defining, and presenting service and maintenance guidelines.
- Identify service use cases and failure modes to drive targeted service procedures and troubleshooting procedures.
- Represent customer experience in engineering design reviews to ensure that serviceability and maintainability remains optimal.
- Conduct hands-on design for service reviews during different development phases.
- Identify parts, special tools, and procedures related to product maintenance and repair.
- Translate network needs to develop, validate, and improve the service and repair procedure.
- Act as a facilitator with teammates and internal stakeholders.
Requirements:
- A technical college diploma in mechanical engineering with experience related to serviceability functions or relevant experience in the serviceability and repairability playfield with a strong interest in powersports, automotive or heavy equipment.
- Five (5) to seven (7) years of experience in motorsports.
- Mechanical skills for service and repair of powersport vehicles.
- An enthusiastic team player, passionate about vehicle repair and customer lifetime value.
- A demonstrated personal commitment to identifying and responding to customer needs and continually striving to provide the highest quality of service to our customers and business partners.
- Good adaptability and autonomy in an interactive and evolving environment.
- Organized, structured, rigorous, and able to set priorities on a regular basis.
- A strong communicator with collaborative skills to work efficiently in a cross-functional environment.
- The ability to use software such as Catia V5 or Solidworks with a good understanding of mechanics and 3D visualization would be an asset.
- Bilingual French and English.
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