Customer Service Representative
3 weeks ago
Job Summary:
Canada Cartage is seeking a Customer Service Representative to join our team in Winnipeg. As a key member of our customer service team, you will be the first point of contact for our customers, addressing their inquiries, tracking and updating shipment status, and resolving any issues or concerns that may arise.
Key Responsibilities:
- Confirm charges on Inter Branch Invoices and report any discrepancies to Accounts Payable or the Office Manager in a timely manner;
- Enter inventory into the WMS in a timely manner, and ensure paperwork is sent off to the customer for backup;
- Enter orders into WMS and give to warehouse personnel to pick;
- Communicate any discrepancies from the order and/or receiving to the customer and attempt to come to an agreeable conclusion;
- Generate invoices and relate all pertinent information to the Office Manager;
- Ensure accuracy of all invoices, attached backup if required, and email in a timely manner;
- Ensure all monthly charges are accurately entered in the WMS by the month end deadline date;
- Report any shipping/receiving errors and/or revenue adjustments to the Office Manager;
- Respond to customer requests and complaints as soon as possible and relay the information to the Office Supervisor or their designate;
- Ensure customer and product profiles are updated in the WMS as changes occur;
- In conjunction with the CSR at the Control Desk, ensure all orders are processed and pertinent information is recorded on the Bill of Lading;
- Ensure that all documents within their control, relating to Customs Bonded activity is maintained;
- In conjunction with the Warehouse Supervisor and when required, ensure that the results of physical inventories are completed and reported to the customer. Any inventory discrepancies will be reported to the customer to determine what adjustments (if any) should be made;
- Maintain accurate monthly file information for accounts;
- Enter KPI data into the Database as required;
Requirements:
- A minimum of 2 years of CSR experience;
- Effectively communicate with customers;
- Have a general working knowledge of common office software, including Outlook, MS Office programs, and MS Access;
- Previous experience using warehouse Management software is an asset;
What We Offer:
- A cohesive team and a positive, hard-working atmosphere;
- Meaningful opportunities for career growth;
- Company-wide recognition initiatives are designed to recognize employees when they demonstrate outstanding customer service, teamwork, and our core values;
- Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few;
- Fun events throughout the year, like summer barbeques and driver-appreciation week regularly bring us together;
- We give back to the communities in which we operate by volunteering and donating to local charities;
- We are a strong company that weathers the storm through pandemics and recessionary periods so that we can benefit from good economic environments;
About Us:
Canada Cartage has been recognized on the Forbes list of Canada's Best Employers for six straight years in a row. We are a top employer and committed to employment equity, encouraging applications from Aboriginal people, members of visible minority groups, and women.
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