Bilingual Fitness Program Coordinator
6 days ago
Job Summary:
The University of Ottawa is seeking a highly skilled and experienced professional to fill the role of Bilingual Fitness Program Coordinator. This position is responsible for the creation, implementation, and supervision of all fitness-related programming and services to various clienteles (internal and external) with a focus on revenue generation where appropriate.
Key Responsibilities:
- Operational management of fitness centres on campus, complementary related fitness programs, and accompanying human resources management.
- Research and development of innovative and creative methods to deliver programming in traditional and non-traditional methods at multiple locations on campus.
- Respond, support, and resolve issues and challenges that surface in the fitness community to support and engage a client-centered approach to customer service.
- Address and manage behavior, resolving conflicts, managing risk, and incident response while ensuring processes are consistent with University and Campus Recreation (CR) policies and procedures.
- Supervise and evaluate the operations of the fitness centres and ensure that employees follow the guidelines, procedures, and policies on a daily basis to encourage engagement, safety, and retention of our members.
- Provide the CR manager with recommendations that help analyze the need of users and coordinate the ongoing short-term and long-term maintenance, purchase, and/or replacement of equipment for use in the fitness centers and the various fitness programs.
- Responsible for the recruitment, hiring, onboarding, ongoing training, supervision, evaluation, and remuneration of all student staff and volunteers.
- Provide mentoring, experiential learning, and guidance in the areas of issue resolution and incident and risk management.
- Collaborate with campus and community partners in the delivery of fitness programming.
- Responsible for the development, implementation, and promotion of fitness programs with a goal to generate income where appropriate.
- Provide reports to track fitness participation by conducting program evaluation, surveys, and collecting information in order to identify emerging trends and client needs to make recommendations for program content and event development.
- Advise as to the most suitable approaches to best meet client fitness needs.
- Participate in the development and implementation of the Campus recreation strategic planning process and annual operational planning.
- Assist the Manager with Marketing and Communications sector liaison to ensure quality promotion of programs.
Requirements:
- University Degree in a relevant field or an equivalent combination of education and work experience.
- Three years of supervision and operational experience in a fitness center or wellness/recreation space and other sports facilities preferably in a higher learning environment.
- Three years of human resources management, financial resources, team management, and conflict resolution experience.
- Supervisory experience to effectively manage student staff and volunteers.
- Experience in the planning, development, coordination, and evaluation of programs and services for various diverse groups.
- Strong interpersonal and communication skills in a unique and bilingual cultural environment.
- Active certification in a fitness-related field (e.g., personal training, aerobics, Kin) with knowledge and familiarity of Canadian fitness safety standards.
- Ability to work daytime, evenings, and weekends as required based on operational schedules of the Fitness Centres and other programming.
- Experience with various business software including database management, financial software, and various communication systems.
- Must be able to communicate effectively and concisely, both orally and in writing, in French and English.
Key Competencies at uOttawa:
- Planning: Organize in time a series of actions or events in order to realize an objective or a project.
- Client Service Orientation: Help or serve others to meet their needs.
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