Customer Service Representative

3 weeks ago


St John's, Newfoundland and Labrador, Canada Executive Aviation Full time

Are you a customer service champion with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are ever the same? We're seeking a talented Customer Service Agent to join our team at Executive Aviation, where you'll play a vital role in creating unforgettable journeys for our passengers.

What We Offer

As a Customer Service Agent with Executive Aviation, you'll enjoy a competitive hourly rate of $17.50-$21.50, comprehensive health benefits, and fantastic flight benefits with our partner airlines. But it's not just about the perks – it's about the opportunity to grow and develop your skills in a dynamic and supportive team environment.

Responsibilities

As a Customer Service Agent, you'll be responsible for creating a safe and stress-free experience for travelers as they begin and end their journeys. This includes:

  • Helping passengers check-in and navigate our self-serve kiosks
  • Preparing aircraft for on-time departures and facilitating deplaning and boarding of passengers
  • Greeting passengers who are arriving from flights and ensuring a warm welcome
  • Following airline-specific check-in policies and procedures
  • Positively interacting with airline crew and ensuring a seamless experience for all
  • Performing light grooming duties and enforcing airline and airport policies and procedures

Qualifications

We're looking for a customer service champion with a minimum of two years' experience in a customer-facing role. You'll need to be a team player with excellent communication skills, a proven track record of punctuality and reliability, and the ability to multitask in a fast-paced environment. A Travel and Tourism Diploma or equivalent is preferred, but not required.

What We're Looking For

We're seeking a flexible and adaptable individual who is comfortable working shift work, including early mornings, days, late evenings, weekends, and holidays. You'll need to be able to meet all conditions of employment, including holding a valid driver's license and passing a criminal background check.



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