Senior Software Implementation Specialist
7 days ago
Company Overview:
Brunel is a globally recognized recruitment agency working with some of the best companies in various industries, including water treatment technologies.
About This Opportunity
We are seeking a highly skilled Senior Software Implementation Specialist to join our team. As a key member of our global network, you will work with clients and talented individuals to deliver exceptional results.
Job Description:
The successful candidate will be responsible for implementing the Asset Performance Management (APM) platform, InSight, across various water treatment applications. Key responsibilities include:
- Implementing the APM platform for Reverse Osmosis, Drinking Water Ultra Filtration plants, Membrane Bioreactor (MBR) wastewater facilities, Cooling Towers, Boilers, and Wastewater plants
- Providing expert remote technical support to Field Service Representatives, Account Managers, and customers to ensure successful deployments, configurations, and troubleshooting
- Supporting the lifecycle of digital services, including account/user management, reporting, alarms, connectivity troubleshooting, and maintenance activities
- Responding to service requests within specified SLAs
- Following Standard Operating Procedures (SOPs) to ensure team effectiveness and consistency
- Collaborating with multidisciplinary teams to deliver InSight projects
Requirements:
To succeed in this role, you will need:
- A Bachelor's Degree in Engineering, Chemistry, Computer Science, Information Technology, or Data Science from an accredited university or college
- Excellent written and verbal communication skills
- Demonstrated problem-solving skills
- Self-motivation, a willingness to learn, and the ability to work independently with minimal guidance
- The ability to work collaboratively and energetically with remote individuals and teams to support existing and new customers
- Troubleshooting skills on device hardware and software
What We Offer:
Brunel offers a competitive salary range of $80,000 - $110,000 per annum, depending on experience and qualifications. Additionally, we provide a comprehensive benefits package, including health insurance, retirement planning, and career development opportunities.
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