Business Operations Analyst

4 weeks ago

Calgary, Alberta, Canada NRG Energy Full time
Job Summary

We are seeking a highly skilled Business Operations Analyst to join our team at NRG Energy. As a Business Operations Analyst, you will play a critical role in driving business growth and improving operational efficiency.

Key Responsibilities
  • Manage and optimize auto-dialer campaigns to achieve collections goals and objectives
  • Analyze campaign performance data, identifying trends, opportunities, and areas for improvement
  • Develop and maintain dashboards, reports, and visualizations using Excel, Power BI, and other software to track key performance indicators (KPIs) and to track and analyze collection data
  • Collaborate with the collections team to design, test, and implement new campaigns and strategies
  • Conduct A/B testing and experimentation to drive continuous improvement
  • Ensure compliance with regulatory requirements and industry standards
  • Develop and maintain regular performance reports (daily, weekly, monthly) to track key performance indicators (KPIs) such as: Collection rates Recovery rates Call volume Right-party contact rates Promise-to-pay rates
  • Provide actionable insights and recommendations to the Collections Supervisor and team
  • Perform other tasks and projects as assigned by the Collections Supervisor
Requirements
  • Bachelor's degree in Business, Finance, Mathematics, or related field; 2 years experience as a business analyst can substitute for a degree
  • 1+ year of experience in data analysis, collections, or a related field
  • Strong analytical and problem-solving skills
  • Proficiency in Excel, Access, and other Microsoft Office applications
  • Experience with data visualization tools (e.g., Tableau, Power BI) a plus
  • Excellent communication and interpersonal skills
Preferred Qualifications
  • 1-year previous experience as a Business Analyst strongly preferred
  • Knowledge of the utility industry
  • Knowledge of the energy market
  • Working knowledge of SAP CCS/FICA system
  • Advanced Excel Skills
  • Knowledge of machine learning and predictive analytics
  • Certification in data analysis or a related field (e.g., Certified Data Analyst)
Additional Information

This is a remote fast-paced office environment with a high volume workload. Travel is minimal. The ideal candidate will be able to work effectively in a team-oriented environment and operate with minimal supervision or direction.

  • Business Operations Analyst

    2 months ago

    Calgary, Alberta, Canada beBee Professionals Full time

    Business Analyst Coordinator Role at beBee Professionals **Job Summary** beBee Professionals is seeking a skilled Business Analyst Coordinator to support our business operations team in Calgary. The ideal candidate will possess strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills. **Key...

  • Business Operations Analyst

    2 months ago

    Calgary, Alberta, Canada beBee Professionals Full time

    Business Analyst Coordinator Role at beBee Professionals **Job Summary** beBee Professionals is seeking a skilled Business Analyst Coordinator to support our business operations team in Calgary. The ideal candidate will possess strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills. **Key...

  • Business Operations Analyst

    2 months ago

    Calgary, Alberta, Canada beBee Professionals Full time

    Business Analyst Coordinator Role at beBee Professionals **Job Summary** beBee Professionals is seeking a skilled Business Analyst Coordinator to support our business operations team in Calgary. The ideal candidate will possess strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills. **Key...

  • Business Operations Analyst

    2 months ago

    Calgary, Alberta, Canada beBee Professionals Full time

    Business Analyst Coordinator Role at beBee Professionals **Job Summary** beBee Professionals is seeking a skilled Business Analyst Coordinator to support our business operations team in Calgary. The ideal candidate will possess strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills. **Key...

  • Business Operations Analyst

    2 months ago

    Calgary, Alberta, Canada beBee Professionals Full time

    Business Analyst Coordinator OpportunitybeBee Professionals is seeking a highly skilled Business Analyst Coordinator to support our business operations team in Calgary.Key Responsibilities:Provide analytical and technical support to the business operations team.Gather and analyze data to identify trends and opportunities for improvement.Develop and maintain...

  • Business Operations Analyst

    2 months ago

    Calgary, Alberta, Canada beBee Professionals Full time

    Business Analyst Coordinator OpportunitybeBee Professionals is seeking a highly skilled Business Analyst Coordinator to support our business operations team in Calgary.Key Responsibilities:Provide analytical and technical support to the business operations team.Gather and analyze data to identify trends and opportunities for improvement.Develop and maintain...

  • Business Operations Analyst

    2 months ago

    Calgary, Alberta, Canada beBee Professionals Full time

    Business Analyst Coordinator RoleWe are seeking a highly skilled Business Analyst Coordinator to support our business operations team in Calgary.Key Responsibilities:Provide analytical and technical support to the business operations team.Gather and analyze data to identify trends and opportunities for improvement.Develop and maintain reports and dashboards...

  • Business Operations Analyst

    2 months ago

    Calgary, Alberta, Canada beBee Professionals Full time

    Business Analyst Coordinator RoleWe are seeking a highly skilled Business Analyst Coordinator to support our business operations team in Calgary.Key Responsibilities:Provide analytical and technical support to the business operations team.Gather and analyze data to identify trends and opportunities for improvement.Develop and maintain reports and dashboards...

  • Business Operations Analyst

    2 weeks ago

    Calgary, Alberta, Canada beBee Professionals Full time

    We are seeking a Business Operations Analyst to provide analytical and technical support to our business operations team. The ideal candidate will have a Bachelor's degree in Business Administration, Economics, or a related field, and at least two years of experience in a business analyst role. Key responsibilities include gathering and analyzing data to...

  • Business Operations Analyst

    4 weeks ago

    Calgary, Alberta, Canada Avmax Full time

    About the Role:The Business Analyst will play a key role in supporting the Director of Lease Operations in driving business growth and improving operational efficiency.Key Responsibilities:Review and analyze data to identify trends and areas for improvement.Develop and maintain accurate and up-to-date documentation of lease agreements and related...

  • Business Operations Analyst

    4 weeks ago

    Calgary, Alberta, Canada Avmax Full time

    About the Role:The Business Analyst will play a key role in supporting the Director of Lease Operations in driving business growth and improving operational efficiency.Key Responsibilities:Review and analyze data to identify trends and areas for improvement.Develop and maintain accurate and up-to-date documentation of lease agreements and related...

  • Business Operations Analyst

    4 weeks ago

    Calgary, Alberta, Canada Avmax Full time

    About the Role:The Business Analyst will play a key role in supporting the Director of Lease Operations in achieving operational excellence.Key Responsibilities:Review and analyze data to identify trends and areas for improvement.Develop and maintain accurate and up-to-date documentation.Collaborate with department leaders and stakeholders to ensure...

  • Business Operations Analyst

    4 weeks ago

    Calgary, Alberta, Canada Avmax Full time

    About the Role:The Business Analyst will play a key role in supporting the Director of Lease Operations in achieving operational excellence.Key Responsibilities:Review and analyze data to identify trends and areas for improvement.Develop and maintain accurate and up-to-date documentation.Collaborate with department leaders and stakeholders to ensure...

  • Senior Business Analyst

    2 months ago

    Calgary, Alberta, Canada Business Development Bank of Canada Full time

    About the RoleWe are seeking a highly skilled Senior Business Analyst to join our team at the Business Development Bank of Canada. As a key member of our organization, you will play a critical role in driving business transformation and restructuring initiatives.Key ResponsibilitiesConduct in-depth analysis of business operations to identify areas for...

  • Senior Business Analyst

    2 months ago

    Calgary, Alberta, Canada Business Development Bank of Canada Full time

    About the RoleWe are seeking a highly skilled Senior Business Analyst to join our team at the Business Development Bank of Canada. As a key member of our organization, you will play a critical role in driving business transformation and restructuring initiatives.Key ResponsibilitiesConduct in-depth analysis of business operations to identify areas for...

  • Business Analyst

    3 days ago

    Calgary, Alberta, Canada Canada Inc Full time

    We are seeking a Business Analyst - Operations to join our team at {company}.In this role, you will be responsible for analyzing business needs and developing solutions to optimize operational efficiency. You will work closely with cross-functional teams to identify areas for improvement and implement changes that drive business results.Key...

  • Business Analyst

    3 days ago

    Calgary, Alberta, Canada FedEx Full time

    Business AnalystWe are seeking a Business Analyst to join our team at {company}. The ideal candidate will have expertise in business operations and a strong analytical mindset.Responsibilities include:Conducting business analysis to identify areas for improvementDeveloping and implementing solutions to operational challengesCollaborating with...

  • Business Operations Analyst

    2 weeks ago

    Calgary, Alberta, Canada WestJet Full time

    Key Responsibilities:As a Business Analyst at WestJet, you will play a crucial role in shaping the airline's disruption management program. Your primary responsibilities will include:• Data Analysis: Collect, analyze, and interpret data to identify trends and insights that can drive improvements in disruption management.• Process Optimization:...

  • Business Operations Analyst

    4 weeks ago

    Calgary, Alberta, Canada beBee Professionals Full time

    Business Process Analyst Job DescriptionWe are seeking a highly skilled Business Process Analyst to join our team at beBee Professionals in Calgary. The successful candidate will be responsible for analyzing and improving business processes, developing and implementing process improvement initiatives, and providing support to the organization.Key...

  • Business Operations Analyst

    4 weeks ago

    Calgary, Alberta, Canada beBee Professionals Full time

    Business Process Analyst Job DescriptionWe are seeking a highly skilled Business Process Analyst to join our team at beBee Professionals in Calgary. The successful candidate will be responsible for analyzing and improving business processes, developing and implementing process improvement initiatives, and providing support to the organization.Key...