Senior Manager, Business Services and Strategic Compliance

3 weeks ago

Vancouver, British Columbia, Canada City of Vancouver Full time

Main Purpose and Function

The Senior Manager, Business Services and Strategic Compliance role is a strategic cross-departmental role aimed at supporting common services across Permitting, Licensing, Inspections and Bylaw Services. The position aims to deliver operational efficiency and innovation by providing consistent shared services across all teams in DBL.

The Senior Manager, Business Services and Strategic Compliance also represents the General Manager, Development, Buildings and Licensing in complex business relationship matters and is responsible for facilitating cross-functional teams to achieve outcome based results in collaboration with City departments, developers, landowners, community groups, and government agencies. By ensuring issues resolution, negotiations and implementation strategies are conducted in partnership with senior leaders in the DBL department and across the organization, the Senior Manager, Business Services and Strategic Compliance enables service delivery and innovation within DBL to support the achievement of the City's overall objectives.

The position works closely with the DBL Senior Leadership team to address complex, multi-faceted business issues and risks, manage internal communications and engagement strategies, and ensure all support activities are proactive and efficient. They deliver common shared services such as By-law Compliance and Administration, acting as Departmental Records Officer, Document Management, Training and Quality Assurance, Payments Management, Business Continuity Planning, and Issues Management.

Specific Duties and Responsibilities

  • Provides leadership and oversight for major DBL support services as a shared service group across the entire DBL Team. These services include By-law Compliance and Administration, Departmental Records Officer, Document Management, Training and Quality Assurance, Payments Management, Business Continuity Planning, and Issues Management.
  • Provides direction, guidance and advice on proposed regulatory approaches, strategies and/or changes.
  • Oversees the development of by-laws, policies and practices to address enforcement matters as well as other work carried out by the branch.
  • Serves as liaison for DBL business relationships and oversees stakeholder issues and complaints management with developers, landowners, government agencies and other public and private sector organizations.
  • Works with fellow SLT members to identify and implement operational efficiencies and innovative improvements in shared service areas.
  • Provides recommendations to the Director, Departmental Corporate Services and Program Management, and contributes to DBL strategic planning process.
  • Consults with Director, Departmental Corporate Services and Program Management to ensure all proposed projects, negotiations, agreements and services are prioritized according to value to the organization..
  • Supports the Director, Departmental Corporate Services and Program Management in monitoring the quality of operational service delivery via the delivery of a new quality assurance program
  • Collaborates with DBL senior leaders and managers of various City Operations areas to resolve issues, solve problems, gain consensus and execute in service delivery.
  • Ensures that the DBL Risk Management plan is regularly refreshed and that the high priority items have clear risk mitigation & management plans.
  • Develops and maintains a DBL business continuity plan that interfaces with other occupants as appropriate. Ensures that DBL processes are aligned with those of City Clerks, 3-1-1, and other departments as appropriate. Works with DBL senior leaders and process owners to explore new and innovative ways of delivering services and to identify and recommend changes to core business processes or service delivery methodologies, which may have significant operational and financial implications.
  • Supports business improvement efforts to improve operational efficiencies, service effectiveness and service excellence.
  • Provides direction, coaching, and mentoring to the by-law compliance and administration team.
  • Reviews reports and metrics aimed at measuring the effectiveness of service delivery
  • Prepares, develops and analyses statistical reports related to the effectiveness of by-law enforcement
  • Collaborates with other SLT members to develop payments and refund strategies and provide input to fee models.
  • Ensures consistent and documented records management practices department-wide as the Departmental Records Officer (DRO).

Continuous Improvement and Quality Assurance

  • Works with DBL senior leaders and process owners to explore new and innovative ways of delivering services and to identify and recommend changes to core business processes or service delivery methodologies which may have significant operational and financial implications.
  • Leads or supports business improvement efforts to improve operational efficiencies, service effectiveness and service excellence.
  • Establishes and maintains a Quality Assurance Program.

Employee Engagement & Internal Communications

  • Reviews and approves integrated DBL engagement strategies and annual communications plan to build a culture that fosters employee engagement and commitment and supports achievement of the DBL business objectives while complimenting the broader CoV Engagement plan. Ensure plans and results are communicated broadly to the DBL Senior Management Team.
  • Partners with managers across DBL to assess engagement levels, capture employee feedback and suggestions, and supports managers to develop and implement specific employee engagement plans relevant to their particular operational context.
  • Responsible for the implementation of communication programs, strategies and initiatives for DBL.
  • Provides advice to and support for senior leaders around key messages to strengthen internal communications.

Administrative Support Services

  • Provides direction, coaching, and mentoring to the administrative team.
  • Ensures effective coordination with DBL managers and City of Vancouver administrative policy and procedures, such as ensuring that recruitment and on-boarding are completed effectively and efficiently for all new employees.
  • Reviews reports, presentations and other materials for Council to ensure submission in a timely and effective manner.
  • Reviews and updates DBL long-term office space plan and budgeting; oversees inter office moves and space planning issues.
  • Other duties/responsibilities as assigned

  • Senior Manager, Business Services and Strategic Compliance

    2 weeks ago

    Vancouver, British Columbia, Canada City of Vancouver Full time

    Main Purpose and FunctionThe Senior Manager, Business Services and Strategic Compliance role is a strategic cross-departmental position aimed at supporting common services across Permitting, Licensing, Inspections and Bylaw Services. The position aims to deliver operational efficiency and innovation by providing consistent shared services across all teams in...

  • Senior Manager, Business Services and Strategic Compliance

    1 month ago

    Vancouver, British Columbia, Canada City of Vancouver Full time

    Main Purpose and FunctionThe Senior Manager, Business Services and Strategic Compliance role is a strategic cross-departmental position aimed at supporting common services across Permitting, Licensing, Inspections, and Bylaw Services. The position aims to deliver operational efficiency and innovation by providing consistent shared services across all teams...

  • Senior Manager, Business Services and Strategic Compliance

    1 month ago

    Vancouver, British Columbia, Canada City of Vancouver Full time

    Main Purpose and FunctionThe Senior Manager, Business Services and Strategic Compliance role is a strategic cross-departmental position aimed at supporting common services across Permitting, Licensing, Inspections, and Bylaw Services. The position aims to deliver operational efficiency and innovation by providing consistent shared services across all teams...

  • Senior Manager, Business Services and Strategic Compliance

    3 weeks ago

    Vancouver, British Columbia, Canada City of Vancouver Full time

    Main Purpose and FunctionThe Senior Manager, Business Services and Strategic Compliance role is a strategic cross-departmental position aimed at supporting common services across Permitting, Licensing, Inspections and Bylaw Services. The position aims to deliver operational efficiency and innovation by providing consistent shared services across all teams in...

  • Senior Manager, Business Services and Strategic Compliance

    1 month ago

    Vancouver, British Columbia, Canada City of Vancouver Full time

    Main Purpose and FunctionThe Senior Manager, Business Services and Strategic Compliance role is a strategic cross-departmental position aimed at supporting common services across Permitting, Licensing, Inspections, and Bylaw Services. The position aims to deliver operational efficiency and innovation by providing consistent shared services across all teams...

  • Senior Manager, Business Services and Strategic Compliance

    1 month ago

    Vancouver, British Columbia, Canada City of Vancouver Full time

    Main Purpose and FunctionThe Senior Manager, Business Services and Strategic Compliance role is a strategic cross-departmental position aimed at supporting common services across Permitting, Licensing, Inspections, and Bylaw Services. The position aims to deliver operational efficiency and innovation by providing consistent shared services across all teams...

  • Senior Manager, Business Services and Strategic Compliance

    3 weeks ago

    Vancouver, British Columbia, Canada City of Vancouver Full time

    Main Purpose and FunctionThe Senior Manager, Business Services and Strategic Compliance role is a strategic cross-departmental position aimed at supporting common services across Permitting, Licensing, Inspections and Bylaw Services. The position aims to deliver operational efficiency and innovation by providing consistent shared services across all teams in...

  • Strategic Business Operations Manager

    13 hours ago

    Vancouver, British Columbia, Canada Shomul Services Inc Full time

    About the RoleWe are seeking an experienced Strategic Business Operations Manager to join our team at Shomul Services Inc. This is a permanent full-time position with a salary of $60,000 - $80,000 per year.Key ResponsibilitiesCoordinate the work of regions, divisions, or departments to achieve business objectives.Ensure compliance with regulatory...

  • Director, Legal and Compliance

    3 weeks ago

    Vancouver, British Columbia, Canada LGM Financial Services Full time

    Job Summary: We are seeking a highly skilled and experienced Director, Legal & General Counsel to join our team at LGM Financial Services. The successful candidate will be responsible for providing strategic legal advice to our executive team and ensuring that the company operates in compliance with all applicable laws and regulations.Key Responsibilities:...

  • Director, Legal and Compliance

    2 months ago

    Vancouver, British Columbia, Canada LGM Financial Services Full time

    Job SummaryReporting to the EVP, Legal, the Director, Legal & General Counsel manages the legal and compliance team. The Director, Legal and General Counsel will be responsible for providing strategic legal advice and counsel to the executive team and ensuring that the company operates in compliance with all applicable laws and regulations.Key...

  • Director, Legal and Compliance

    2 months ago

    Vancouver, British Columbia, Canada LGM Financial Services Full time

    Job SummaryReporting to the EVP, Legal, the Director, Legal & General Counsel manages the legal and compliance team. The Director, Legal and General Counsel will be responsible for providing strategic legal advice and counsel to the executive team and ensuring that the company operates in compliance with all applicable laws and regulations.Key...

  • Senior Business Development Manager

    3 weeks ago

    Vancouver, British Columbia, Canada Amazon Web Services Canada, Inc. Full time

    About the RoleWe are seeking a highly skilled Senior Business Development Manager to join our team at Amazon Web Services Canada, Inc. As a key member of our Public Sector team, you will be responsible for developing and executing a strategic business development plan to drive revenue growth and expand our presence in the Canadian public sector market.Key...

  • Strategic Business Leader

    3 weeks ago

    Vancouver, British Columbia, Canada BASANT KUMAR CONSULTING INC. Full time

    BASANT KUMAR CONSULTING INC. is seeking a Strategic Business Leader to oversee the implementation of organizational policies and programs. The ideal candidate will have a Bachelor's degree and 5 years or more of experience in a leadership role.Key ResponsibilitiesAllocate resources to achieve business objectivesEstablish and maintain effective relationships...

  • Business Operations Manager

    3 weeks ago

    Vancouver, British Columbia, Canada SOUTH GRANVILLE BUSINESS COLLEGE Full time

    Business General ManagerAt SOUTH GRANVILLE BUSINESS COLLEGE, we are seeking a highly skilled Business General Manager to lead our organization's strategic direction and operational excellence. The ideal candidate will possess a strong background in business management, with a proven track record of driving growth and success.Key Responsibilities:Develop and...

  • Business Development Manager

    2 weeks ago

    Vancouver, British Columbia, Canada SOUTH GRANVILLE BUSINESS COLLEGE Full time

    Job Title: Strategic Marketing ManagerAbout the Role:The Strategic Marketing Manager will be responsible for developing and implementing promotional materials, hiring, training, and directing staff, managing contracts, and planning and controlling budget and expenditures.Key Responsibilities:Develop and execute marketing strategies to promote business...

  • Director, Legal and Compliance

    4 weeks ago

    Vancouver, British Columbia, Canada LGM Financial Services Full time

    Job SummaryWe are seeking a highly skilled and experienced Director, Legal & General Counsel to join our team at LGM Financial Services Inc. As a key member of our executive team, you will be responsible for providing strategic legal advice and counsel to support the development and implementation of our company's strategy and initiatives.Key...

  • Director, Legal and Compliance

    4 weeks ago

    Vancouver, British Columbia, Canada LGM Financial Services Full time

    Job SummaryWe are seeking a highly skilled and experienced Director, Legal & General Counsel to join our team at LGM Financial Services Inc. As a key member of our executive team, you will be responsible for providing strategic legal advice and counsel to support the development and implementation of our company's strategy and initiatives.Key...

  • Strategic Business Leader

    2 weeks ago

    Vancouver, British Columbia, Canada APPLY STARS CONSULTING INC. Full time

    Job Summary: We are seeking a highly skilled Strategic Business Leader to join our team at APPLY STARS CONSULTING INC. as a General Manager. The ideal candidate will have a strong background in Accounting, Auditing, and Finance, with a proven track record of success in managing teams and driving business growth.Key Responsibilities:Develop and implement...

  • Senior Manager, Technology Governance and Compliance

    1 month ago

    Vancouver, British Columbia, Canada EightSix Network Full time

    Job Title: Senior Manager, Technology Governance, Risk and ComplianceAbout the Role:We are seeking a highly skilled Senior Manager to lead our Technology Governance, Risk and Compliance function. As a key member of our team, you will be responsible for establishing and maturing our IT Risk Management landscape.Key Responsibilities:Develop and maintain our IT...

  • Senior Manager, Technology Governance and Compliance

    1 month ago

    Vancouver, British Columbia, Canada EightSix Network Full time

    Job Title: Senior Manager, Technology Governance, Risk and ComplianceAbout the Role:We are seeking a highly skilled Senior Manager to lead our Technology Governance, Risk and Compliance function. As a key member of our team, you will be responsible for establishing and maturing our IT Risk Management landscape.Key Responsibilities:Develop and maintain our IT...