Cloud Engineer

3 weeks ago


Toronto, Ontario, Canada Amazon Web Services Canada, Inc. Full time
Job DescriptionAbout the Role

Amazon Web Services (AWS) is seeking a skilled Cloud Support Engineer to join our team. As a Cloud Support Engineer, you will be responsible for providing technical support to our customers, troubleshooting complex issues, and collaborating with internal teams to resolve customer problems.

Key Responsibilities
  • Provide technical support to customers via phone, email, and web chat
  • Troubleshoot complex technical issues and provide tailored solutions
  • Collaborate with internal teams to resolve customer problems
  • Develop and present training materials to help customers get the most out of AWS services
  • Participate in new hire training and mentorship programs
About the Team

Our team is dedicated to providing exceptional customer support and ensuring that our customers have a positive experience with AWS. We are a dynamic and fast-paced team that is passionate about delivering high-quality support to our customers.

About AWS

AWS is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate and push the boundaries of what is possible in the cloud.

What We Offer
  • Competitive salary and benefits package
  • Opportunities for career growth and advancement
  • Collaborative and dynamic work environment
  • Professional development opportunities
  • Flexible work arrangements
Requirements
  • 1+ year of technical support experience
  • Experience troubleshooting and debugging technical systems
  • 1+ year of system administration experience
  • Fluency in both written and verbal Japanese
Preferred Qualifications
  • Bachelor's degree in computer science or equivalent
  • Experience in networking administration and troubleshooting
  • Experience with virtualization (Hypervisors, VMware, Xen)

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