Senior Nail Salon Operations Manager

2 weeks ago


Surrey, British Columbia, Canada TALENT NAILS AND LASHES LTD. Full time

About Ocean Park Nails Ltd.

We are a dynamic and growing nail salon chain, committed to providing exceptional customer experiences and fostering a positive work environment. Our team is dedicated to delivering high-quality services and exceeding client expectations.

Job Summary

We are seeking an experienced Senior Nail Salon Operations Manager to lead our team and drive business success. This role involves overseeing daily operations, supervising staff, and ensuring seamless delivery of our services.

Key Responsibilities

  • Schedule Management: Oversee the scheduling of appointments and tasks for our nail technicians, taking into account their workload and availability.
  • Staff Supervision: Provide guidance, support, and constructive feedback to our nail technicians, promoting professional growth and development.
  • Customer Service: Foster a culture of excellent customer service, responding promptly to client needs and concerns, and ensuring timely resolution of issues.
  • Quality Control: Conduct regular quality checks to ensure compliance with our standards and maintain the highest level of service excellence.
  • Inventory Management: Oversee the procurement and maintenance of necessary supplies and equipment, minimizing waste and optimizing inventory levels.
  • Communication: Serve as the primary point of contact for clients, vendors, and internal stakeholders, facilitating effective communication and resolving any discrepancies or conflicts.
  • Training and Development: Design and implement training programs for new hires and existing staff, focusing on improving skills and knowledge in nail technology and customer service.
  • Workplace Safety: Ensure adherence to health and safety regulations, maintaining a safe working environment for all employees and clients.
  • Performance Metrics: Establish and track key performance indicators (KPIs) to measure team productivity, efficiency, and customer satisfaction.

Requirements

  • Bachelor's degree in Business Administration, Hospitality, or a related field.
  • Minimum 3 years of experience in a senior management role within the beauty industry.
  • Proven track record of successfully managing teams, driving sales growth, and improving customer satisfaction.
  • Excellent leadership, communication, and interpersonal skills.
  • Able to work effectively in a fast-paced environment, prioritizing multiple tasks and deadlines.

Compensation and Benefits

We offer a competitive salary range of $55,000 - $65,000 per annum, commensurate with experience, plus additional benefits including:

  • Generous bonus structure based on individual and team performance.
  • Ongoing professional development opportunities.
  • Access to comprehensive employee benefits package.

Working Conditions and Physical Capabilities

This role requires standing for extended periods, frequent movement between areas of the salon, and manual handling of equipment and supplies. You must be able to work under pressure and manage competing priorities in a dynamic environment.



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