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Vehicle Appraisal Specialist

2 months ago

Abbotsford, British Columbia, Canada OpenRoad Auto Group Full time
Unlock Your Potential as a Vehicle Valuation Specialist

At OpenRoad Auto Group, we're committed to delivering exceptional customer experiences and driving business growth. As a Vehicle Valuation Specialist, you'll play a vital role in helping us achieve this goal.

Key Responsibilities:
  • Facilitate vehicle appraisals and communicate ownership options to service clients, ensuring a seamless experience.
  • Provide exceptional customer service, determining each client's vehicle needs through active listening and questioning.
  • Demonstrate the value of current vehicles and upgrade options to clients, driving sales and revenue growth.
  • Process purchase paperwork for clients, ensuring accurate appraisal values and timely completion.
  • Maintain performance trackers to measure success against key performance indicators (KPIs).
  • Enter vehicle information into appraisal software, including photos, mileage, and condition.
  • Stay up-to-date with automotive terminology and technological changes in products and inventory.
  • Participate in product training and utilize closing techniques to drive sales and revenue growth.
Requirements:
  • Excellent customer handling skills, with the ability to approach customers confidently and make them feel comfortable.
  • Good interpersonal skills, with the ability to communicate effectively with colleagues and understand information professionally.
  • Strong computer skills, including internet and MS Office, with the ability to maintain records using a computerized system.
  • A Current VSA MDC License or willingness to obtain one.
  • Strong time management and prioritization skills.
  • Previous automotive experience is an asset, but not required.

We offer a comprehensive benefits package, including extended health and dental plans, recognition and engagement events, and opportunities for growth and development. If you're passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply.