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Co-op Technical Support Technician
1 week ago
Role Overview
">The Desktop Support Co-op role at Magnet Forensics Inc. is a technical support position providing day-to-day assistance to employees.
You will be accountable to the End User, ensuring they are equipped to perform their roles, and responsible for installing, supporting, and managing desktops, as well as analyzing logs and identifying potential issues with computer systems.
Responsibilities
- Work technical issues and provide timely updates on issues using the ticketing system.
- Document internal procedures and knowledgebase articles for end-users.
- Perform updates, audits, and configuration changes of systems and software, as well as documenting the configuration of the system.
- System monitoring/configuration, verifying the integrity and availability of all hardware.
- Reviewing system and application logs, and verifying scheduled jobs.
- Providing support outside normal hours of work.
Requirements
- Currently enrolled in a Computer Science program.
- Experience working in a customer-facing environment.
- Demonstrated ability in dealing well with ambiguity, prioritizing needs, and delivering measurable results in an agile environment.
- General understanding of Networking Fundamentals (TCP/IP, DNS, DHCP, etc.).
- Keen sense of teamwork, personal integrity, responsibility, and accountability.
- Highly organized in time management and documentation.
- Strong self-starter attitude with excellent problem-solving skills.
- Understanding of general asset management practices (procurement, assignment, and disposal) and the use of database to track information.