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Customer Experience Associate

2 months ago

Montreal, Quebec, Canada Scotiabank Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our Canadian Banking Branch network, you will be responsible for providing exceptional service to our clients and helping them achieve their financial goals.

Key Responsibilities
  • Develop and maintain strong relationships with clients, understanding their needs and preferences.
  • Process day-to-day transactions and contribute to the branch's targets by identifying and fulfilling simple sales opportunities.
  • Stay up-to-date with our products and services, and effectively communicate their benefits to clients.
  • Assist clients in using our mobile banking applications and other digital tools to manage their banking needs.
Requirements
  • Proven customer service skills, with a strong ability to build rapport with clients.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Flexibility to work a variety of shifts, including evenings and weekends.
  • Strong technical skills, with the ability to promote digital and self-service banking options to clients.
What We Offer
  • A competitive compensation and benefits package.
  • Opportunities for professional development and career growth.
  • A collaborative and inclusive work environment.
  • The chance to make a positive impact on our clients' lives and contribute to the success of Scotiabank.