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Customer Experience Leader

7 days ago

Winnipeg, Manitoba, Canada IKEA Full time
About IKEA

IKEA is a Swedish-founded multinational group that designs and sells ready-to-assemble furniture such as beds, desks, tables, chairs, sofas, wardrobes, storage units, shelves, cabinets, and more.

Job Summary

We're seeking an experienced Checkout Services Manager to lead our checkout services team. As a key member of our leadership team, you'll be responsible for driving operational excellence, enhancing customer experience, and contributing to business growth.

Key Responsibilities
  • Develop and implement efficient payment processes to improve customer satisfaction and reduce costs.
  • Collaborate with stakeholders to establish and maintain positive relationships, driving business growth and customer loyalty.
  • Analyze customer feedback and financial data to identify areas for improvement and opportunities for growth.
  • Foster a culture of customer-centricity throughout the organization, promoting a positive shopping experience and employee engagement.
  • Lead, mentor, and develop a high-performing checkout services team, empowering them to provide exceptional customer service and drive sales growth.
  • Drive operational excellence, ensuring seamless day-to-day operations and continuous improvement initiatives.
Requirements

To succeed in this role, you'll need:

  • 5+ years of experience in a management position within retail, with a proven track record of leading large teams.
  • A deep understanding of customer needs and expectations, with a customer-centric approach to service delivery.
  • Excellent leadership and communication skills, with the ability to motivate and inspire teams.
  • A strong analytical mindset, with experience in data analysis and problem-solving.
What We Offer
  • A comprehensive Total Rewards package, including wellness days, extended health benefits, RRSP matching, and more.
  • A flexible spending account, life insurance, merchandise discounts, and parental leave.
  • An inclusive work environment where diversity is celebrated and values are lived.