Exceptional Customer Experience Specialist

1 day ago


Maple Ridge, British Columbia, Canada BMO Full time
Role Overview

BMO Financial Group seeks a talented Exceptional Customer Experience Specialist to join our team. As a key member of our retail banking sales & service team, you will deliver exceptional service to BMO customers and prospects.

Key Responsibilities
  1. Deliver personalized service to customers, identifying their needs and providing advice on financial solutions.
  2. Collaborate with colleagues and partners to achieve business objectives and improve the customer experience.
  3. Support operational activities, such as inventory management, escalated service requests, and filing.
  4. Manage cash transactions, execute routine tasks, and act as a key member of the branch team.
Requirements
  • No prior experience necessary; post-secondary degree or certification in a related field is desirable.
  • High-level knowledge of personal, commercial, and partner offers.
  • Confident use of social media, tablets, smartphones, online tools, and applications.
  • Strong interpersonal skills, including building rapport and connections with customers.
Benefits

BMO offers a comprehensive compensation package, including a competitive salary range of $33,850 - $44,000 per year. Our benefits include health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. We strive to create a positive work environment that values diversity, equity, and inclusion.



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