Digital Customer Experience Professional

6 days ago


Edmonton, Alberta, Canada City Of Edmonton Full time

**Job Description**

The City of Edmonton seeks a highly skilled Digital Customer Experience Specialist to join its Community Recreation and Culture department. This role represents the Customer, Analytics, and Digital Transformation section, providing online channels for customers to connect with the branch.

  • Respond to customer inquiries via email, LiveChat, and phone
  • Manage content on the ChatBot platform to ensure information is valuable to customers
  • Focus on service design to enhance the customer experience for eCommerce tools

**Required Skills and Qualifications**

  • Proficient skills in Google Applications, including GMail, Drive, Docs, Sheets
  • Excellent communication and interpersonal management skills
  • Demonstrated skills in accurate, efficient, and secure cash handling
  • A minimum of two years' diversified experience in administration, customer service, and cash handling

**Benefits**

The City of Edmonton offers a competitive salary range of $23.787 - $29.534 per hour and $49,667.260 - $61,666.990 per year. The position also includes a hybrid work arrangement with flexibility to work from home and the worksite.



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