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Service Attendant

2 months ago


Ottawa, Ontario, Canada Marriott International Full time

Job Summary

We are seeking a highly skilled and customer-focused Service Attendant to join our team at Marriott International. As a Service Attendant, you will be responsible for providing exceptional guest service, ensuring a seamless and enjoyable experience for our guests.

Key Responsibilities

  • Greet and escort guests to rooms, providing a warm and welcoming experience.
  • Open doors and assist guests/visitors entering and leaving property, ensuring a safe and secure environment.
  • Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities.
  • Identify and explain room features to guests, including the use of room key, mini-bar, ice and vending areas, in-room safe, and valet laundry services.
  • Transport guest luggage to and from guest rooms and/or designated bell area, ensuring timely and efficient service.
  • Assist with luggage storage and retrieval, providing a convenient and hassle-free experience for our guests.
  • Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.
  • Supply guests with directions, ensuring they have the information they need to navigate our property and surrounding area.
  • Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation requests as needed.
  • Communicate parking procedures to guests/visitors, ensuring they are aware of our parking policies and procedures.

Requirements

  • High school diploma or equivalent required.
  • No related work experience required.
  • No supervisory experience required.
  • No license or certification required.

Marriott International is an Equal Opportunity Employer

We are committed to diversity and inclusion, and we welcome applications from diverse candidates. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected characteristic.