Mitigation Team Lead

2 weeks ago


Langley, Canada Paul Davis Full time
Role Summary:

As a Mitigation Team Lead at Paul Davis, you will oversee a team of dedicated professionals in providing exceptional customer service and ensuring the successful completion of mitigation projects. Your focus will be on leading by example, fostering a positive working relationship with other departments, and being a great representative of the company brand.

Key Responsibilities:
  • Ensure the team's performance meets Paul Davis and industry specifications for services such as tarping, board up, water mitigation, mould remediation, and carpet cleaning/re-installation.
  • Provide excellent customer service and be the point of contact for customers with questions and concerns.
  • Meet with clients and adjusters on site to assist in issue resolution and provide professional opinions.
  • Re-inspect job sites for quality control and maintain inventory of clean, properly stocked, and organized trucks and equipment.
  • Participate in the on-call schedule and be accessible by phone.

Requirements:
  • Dedication to customer service and ability to lead others from diverse backgrounds.
  • Valid driver's license with a clean record.
  • Ability to work nights/weekends and overtime.
  • Desire to continually learn new things.

Benefits:
  • Leadership development opportunities.
  • Monthly cross-training opportunities.
  • Flex schedule.
  • Paid training.
  • Health, dental, and vision insurance.
  • Referral program.
  • Great culture and team dynamic.
  • Hourly pay: $25.00 to $35.00/hour based on experience and certifications.
  • Bonus opportunities based on performance.

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