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Quality Assurance Supervisor

1 month ago

Hamilton, Ontario, Canada Hamilton Child and Family Supports Full time

Job Title: Quality Assurance Supervisor

Job Summary:

Hamilton Child and Family Supports is seeking a skilled Quality Assurance Supervisor to join our team. The successful candidate will provide expertise in quality assurance accountability and continuous quality improvement, ensuring high-quality data and information is available to support well-informed decision making.

Key Responsibilities:

  • Develop and refine evidence-informed key performance indicators to measure goals and objectives.
  • Lead the development of timely and accurate reports for management.
  • Ensure data analysis related to organizational efficiency and effectiveness of service delivery.
  • Oversee research and evaluation, including research ethics applications and data collection.
  • Assist in implementing service practices ensuring public accountability.
  • Engage and develop people by creating a learning-focused team culture.

Requirements:

  • Experience in business analysis, statistics, and research techniques.
  • Knowledge of child welfare business practice and legislation.
  • Excellent knowledge of quality assurance and quality control theory.
  • Strong experience with statistical software and database applications.

About Us:

Hamilton Child and Family Supports is a not-for-profit charitable organization committed to the well-being and protection of children. We value diversity and promote equity, and we are dedicated to building a workforce that reflects the diversity of our community.