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Medical Operations Coordinator
1 week ago
Job Overview
CarePartners is a leading provider of home-based healthcare services in Ontario communities. We are seeking a Medical Operations Coordinator to join our Brockville office, responsible for ensuring effective communication and coordination between patients, families, and staff.
This role involves developing and coordinating patient service schedules, managing inbound inquiries, and entering information into our automated system. You will work closely with our team to deliver high-quality care and support to patients and their families.
Duties and Responsibilities
- Develop and implement patient service schedules that meet service delivery standards and administrative functions.
- Manage inbound telephone calls and email inquiries, providing timely and accurate information to patients and their families.
- Enter relevant information into the automated information system/database, ensuring accuracy and compliance with regulatory requirements.
- Produce schedules and reports on a regular basis, as requested by the Supervisor.
Requirements
- Post-secondary education and one year of job-related experience, preferably in an administrative or customer service role.
- Exceptional interpersonal and customer service skills, with the ability to work independently and as part of a team.
- Strong proficiency in Microsoft Office, with proven skills in Word and Excel.
