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Food Service Supervisor

2 months ago

St Catharines, Ontario, Canada Farm Boy Full time

About Farm Boy

Farm Boy is a leading retailer of fresh food and grocery products, committed to providing an exceptional shopping experience for our customers. We are passionate about creating a unique and welcoming environment that showcases the best of Ontario's produce, meats, and dairy products.

Job Summary

We are seeking a highly motivated and organized Food Service Supervisor to join our team. As a key member of our department, you will be responsible for assisting the Department Manager in achieving company, store, and department goals. Your primary focus will be on providing exceptional customer service, supervising department staff, and maintaining a high level of quality and cleanliness in our store.

Key Responsibilities

  • Customer Service
    • Provide superior customer service and support Farm Boy's vision of the best fresh shopping experience.
  • Department Supervision
    • Supervise department staff and provide floor support, including delegating tasks, breaks, and readiness for business.
  • Operations
    • Complete daily 2x2's for the department.
    • Prepare, package, price, and rotate food products in accordance with established quality standards.
    • Ensure products are attractively displayed with correct signage.
  • Training and Development
    • Assist with the training of new team members as required.
  • Coaching and Communication
    • Provide coaching while maintaining a high level of confidentiality and trust.
    • Effectively communicate corporate and department information, changes, and updates.
  • Inventory and Receiving
    • Receive and accurately store department orders.
    • Review and verify department invoices for accuracy.
  • Closing and Reset
    • Responsible for resetting the department for the closing team and ensuring it is ready for business.

Qualifications

  • Typically requires partial completion of a post-secondary program, plus a minimum of 1 year of progressively responsible experience in a similar role, or an equivalent combination of education and experience.
  • Superior customer service, organizational, and interpersonal skills.
  • Clear and effective communication style, both written and oral.
  • Ability to work with little supervision with a high standard for quality, attention to detail, and cleanliness.
  • Good judgment and decision-making abilities.
  • Flexible schedule, including weekends, evenings, and holidays.
  • Fluency in English and French is considered an asset.

Work and Sensory Environment

  • Required to stand for long periods of time during shift.
  • Required to lift, carry, or handle heavy objects.
  • May be required to perform repetitive and/or precise hand/finger movements.
  • Required to adapt to temperature changes on occasion (working on the retail floor as well as in coolers, freezers, and outside).