Logistics Operations Manager

2 weeks ago


Old Toronto, Canada Serv Recruitment Agency Full time

Are you a seasoned logistics professional looking for a new challenge? Serv Recruitment Agency is seeking an experienced Logistics Operations Manager to join our team.

About the Role:

This role will be responsible for overseeing the day-to-day operations of our logistics department, ensuring seamless transportation services to our clients. You will lead a team of operations professionals, manage employee development, and foster a growth mindset within the team.

  • Leadership & Team Management
    • Lead and manage a team of logistics professionals to ensure efficient delivery of services.
    • Develop and implement strategies to improve team performance and engagement.
  • Customer Experience Management
    • Oversee all aspects of customer service management, ensuring exceptional client satisfaction.
    • Collaborate with internal stakeholders to resolve customer complaints and concerns.
  • Operations & Technical Oversight
    • Ensure smooth and efficient logistics operations, leveraging technical knowledge to optimize processes.
    • Analyze data to identify areas for improvement and implement changes to meet KPIs.
    • Stay ahead of industry trends and innovations, incorporating new technologies to enhance operations.
  • Strategic Planning & Collaboration
    • Collaborate across departments to ensure alignment on company goals and objectives.
    • Contribute to strategic initiatives aimed at operational scalability and process improvement.
  • Qualifications:
    • Minimum 10 years of experience in a management role within logistics.
    • Extensive experience in customer experience management and operational leadership.
    • Strong understanding of logistics operations and technical requirements.
    • Proven ability to adapt to change and lead teams through transformation.

The successful candidate will have a strong background in logistics, excellent communication skills, and the ability to motivate teams to achieve exceptional results. If you're a motivated and experienced logistics professional looking for a new challenge, please submit your application.

Salary: Starting at $130,000 + bonus (estimated annual salary: $145,000), based on location in Toronto or Montreal, Canada.



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