Store Experience Manager
2 weeks ago
About the Role:
We are seeking a highly skilled Store Experience Manager to join our team at Sephora Canada. As a key member of our store operations team, you will be responsible for managing the daily operations of our Beauty, Skin and Fragrance Studio, ensuring that our Coordinators, Beauty Studio are adequately trained to effectively manage the Studio and drive services on a day-to-day basis.
Key Responsibilities:
- Develop and implement strategies to drive sales and deliver outstanding client service.
- Manage the Services online reservation system, including publishing beauty advisors availability and class dates and times.
- Ensure staffing levels are adequate to support a smooth flow of clients receiving services, while ensuring that the client check-in process is efficient.
- Execute beauty advisors training for all new hires as well as for existing team members.
- Support the Operations team by ensuring all merchandising concepts and sales floor visuals are within company standard.
Requirements:
- Two to four years experience in a similar role at a similar volume store or equivalent internal experience.
- Excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
- Proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.
About Sephora Canada:
Sephora Canada is a leading beauty retailer that is passionate about finding and sharing beauty in the world. We are committed to creating an inclusive and diverse work environment where every person can belong, grow, and build a beautiful career.
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