E-commerce Logistics Coordinator

5 days ago


Mississauga, Ontario, Canada UniUni Logistics Full time

Who Are We?

UniUni is a pioneering Canadian e-commerce logistics company that has revolutionized the way businesses deliver their products to customers. As a leader in the industry, we have set new standards for efficiency and customer satisfaction.

We offer a comprehensive suite of services that cater to the needs of our clients, from emerging e-commerce platforms to established online retailers and brands. Our team of experts works tirelessly to ensure that our clients' products reach their destinations on time and in excellent condition.

What Do We Offer?

At UniUni, we believe that every role should contribute to the growth and development of our employees. We offer exciting opportunities for career advancement, skill development, and knowledge sharing.

If you are looking for a challenging and rewarding role, where you can make a meaningful impact on our clients' businesses, we invite you to join our dynamic team.

Requirements

  • Related Work Experience: Minimum 1 year experience in customer service, key account management, finance, or a related industry
  • Formal Education or Equivalent: Bachelor's degree in Business Administration or a relevant field
  • Skills & Competencies: Good command of written and spoken English, Excellent communication and interpersonal skills, Proactive, resourceful, responsible, independent, and assertive

Job Responsibilities

  • Respond to and follow up on clients' inquiries regarding parcel status and complaints
  • Monitor parcel status and report updates to key account customers
  • Prepare weekly KPI reports on Delivery/Dispatch Rate Performance
  • Analyze data and determine the root causes for corrective actions based on tracking and tracing reports from key account customers
  • Identify and follow up on parcels with issues such as damages, missing order details, and leakages
  • Review and process claims from key account customers

Benefits

  • Employee Benefits: Time-off Benefits (Vacation, Sick Leave, Public Holidays), Health Insurance (Medical Coverage, Dental Coverage, Vision Coverage)


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