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Service Attendant
2 months ago
Job Summary
We are seeking a highly skilled and customer-focused Service Attendant to join our team at Marriott International. As a Service Attendant, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities
- Greet and escort guests to their rooms, ensuring a warm and welcoming experience.
- Open doors and assist guests/visitors entering and leaving the property, providing clear directions and information about our amenities and services.
- Inform guests of local areas of interest and activities, helping them to make the most of their stay.
- Identify and explain room features to guests, including the use of room keys, mini-bars, and in-room safes.
- Transport guest luggage to and from guest rooms and/or designated bell areas, ensuring it is safely and efficiently handled.
- Assist with luggage storage and retrieval, providing a convenient and hassle-free experience for our guests.
- Assist guests/visitors in and out of vehicles, including loading and unloading luggage, and providing directions to local attractions.
- Supply guests with directions and information about our services, including transportation options and parking procedures.
- Arrange transportation for guests/visitors, including taxi cabs, shuttle buses, and limousine/sedan services, and record advance transportation requests as needed.
Requirements
- High school diploma or equivalent required.
- No related work experience necessary, but a positive attitude and willingness to learn are essential.
- Ability to work in a fast-paced environment and provide exceptional customer service.
- Strong communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
- Ability to lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance, and objects weighing in excess of 75 pounds with assistance.
- Ability to move, lift, and carry objects in a safe and efficient manner, including up and down stairs and/or service ramps.
Preferred Qualifications
- Previous experience in a customer-facing role, such as hospitality or retail.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Knowledge of local area attractions and services, with the ability to provide recommendations to guests.
Marriott International is an Equal Opportunity Employer
We are committed to diversity and inclusion, and welcome applications from candidates of all backgrounds and experiences. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected characteristic.