Hotel Front Desk Associate

7 days ago


Melville, Canada West Fraser Hospitality Ltd Full time

As a key member of our front desk team at West Fraser Hospitality Ltd, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining accurate records of room assignments and guest information.

  • Key Responsibilities:
  • Create a warm and welcoming environment for all guests, responding to their queries and resolving any issues promptly and professionally.
  • Process guest arrivals and departures, including assigning rooms, handling payments, and resolving any discrepancies.
  • Maintain accurate records of guest information, room assignments, and payment details, ensuring confidentiality and adhering to company policies.
  • Provide clear and concise information about hotel facilities, services, and policies, ensuring guests have a comprehensive understanding of their stay.
  • Assist guests with special requests, resolving issues, and providing a personalized experience throughout their stay.
  • Collaborate with other departments to ensure seamless communication and service delivery.
  • Maintain a high level of productivity, efficiency, and accuracy in all tasks, adhering to company standards and expectations.
  • Requirements:
  • High School Diploma or Equivalent.
  • 1-6 months of related experience in a hospitality environment.
  • Work Environment:
  • 40 hours per week.
  • English language proficiency.


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