Hotel Front Desk Associate
7 days ago
As a key member of our front desk team at West Fraser Hospitality Ltd, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining accurate records of room assignments and guest information.
- Key Responsibilities:
- Create a warm and welcoming environment for all guests, responding to their queries and resolving any issues promptly and professionally.
- Process guest arrivals and departures, including assigning rooms, handling payments, and resolving any discrepancies.
- Maintain accurate records of guest information, room assignments, and payment details, ensuring confidentiality and adhering to company policies.
- Provide clear and concise information about hotel facilities, services, and policies, ensuring guests have a comprehensive understanding of their stay.
- Assist guests with special requests, resolving issues, and providing a personalized experience throughout their stay.
- Collaborate with other departments to ensure seamless communication and service delivery.
- Maintain a high level of productivity, efficiency, and accuracy in all tasks, adhering to company standards and expectations.
- Requirements:
- High School Diploma or Equivalent.
- 1-6 months of related experience in a hospitality environment.
- Work Environment:
- 40 hours per week.
- English language proficiency.
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