Dining Operations Manager

2 days ago


Edmonton, Alberta, Canada Lava Rock Grille & Sushi Full time

Lava Rock Grille & Sushi is seeking a highly motivated and experienced Dining Operations Manager to lead our team in delivering exceptional customer service and ensuring seamless day-to-day operations.

About the Role

The Dining Operations Manager will be responsible for overseeing all aspects of dining operations, including staff management, inventory control, quality assurance, and customer satisfaction. This individual will work closely with our executive team to develop and implement strategies to drive sales growth, improve efficiency, and maintain high standards of customer service.

Responsibilities

  • Staff Management: Supervise and train a team of 3-4 employees to ensure they are equipped to provide excellent customer service and meet operational expectations.
  • Inventory Control: Manage inventory levels, monitor stock, and optimize supply chain processes to minimize waste and ensure timely delivery of products.
  • Quality Assurance: Conduct regular quality checks to ensure that food and beverages meet our high standards, and address any concerns or complaints from customers.
  • Customer Satisfaction: Work closely with customers to resolve any issues, gather feedback, and implement changes to improve overall satisfaction.
  • Reporting: Prepare and submit regular reports on sales, inventory, and operational performance to inform business decisions.

Requirements

  • Experience: At least 1 year of experience in a similar role or in a related industry, preferably in a restaurant or hospitality setting.
  • Education: Secondary (high) school graduation certificate.
  • Work Setting: Restaurant environment with a combination of sitting, standing, and walking required.
  • Personal Suitability: Excellent oral communication skills, flexibility, and ability to work under pressure.

Benefits

  • Competitive Salary: $45,000 - $55,000 per year, depending on experience.
  • Benefits Package: Comprehensive health, dental, and vision insurance, as well as access to employee assistance programs.
  • Opportunities for Advancement: Career growth opportunities within our company, including potential promotions and professional development.

Estimated Salary: $48,000 per year, based on national averages and industry benchmarks.



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