Strategic Leadership Officer, Condo Sector

3 days ago

London, Ontario, Canada Condominium Authority of Ontario (CAO) Full time
Job Summary

This key leadership position plays a critical role in driving the success of CAO's digital-first strategy and business priorities. As a member of the executive leadership team, you will report directly to the Chief Executive Officer and be responsible for overseeing CAO's information and educational services, data management and analytics, and compliance functions.

You will lead the development of strategic operational priorities for the department, ensuring timely, user-friendly, accurate, accessible, and relevant information, education, data analytics, and business intelligence. You will also oversee the overall operations of the department, including the development of operational policies and procedures, workplans, and key performance indicators.

You will collaborate with the CEO and other members of the executive team and project management teams to develop and implement multiple concurrent information, education, data analytics, and compliance projects and initiatives to enhance consumer protection. You will represent the organization through active participation in special projects, task forces, forums, and conferences.

Key Responsibilities

- Develop strategic agendas and priorities for the department
- Oversee the provision of information services through the contact centre and website
- Set the overall strategy and direction for the provision of information services
- Collaborate with the CEO and other members of the executive team and project management teams
- Represent the organization in various forums and conferences

Regulatory Compliance

This role is responsible for overseeing CAO's compliance function to ensure that condominium corporations meet their Condo Act and legal obligations and fulfill the organization's mandate for protecting condominium consumers and owners. You will lead the team in various compliance efforts, including filing returns and paying assessment fees, completing the mandatory director training, and maintaining quorum.

You will develop and implement outreach strategies to condo corporations and condo boards to build knowledge and understanding of the Condo Act and meeting legal obligations under the Condo Act. You will also develop and implement consumer protection processes and criteria, including issuing notices for non-compliance, Registrar Certificates, and Compliance Orders, or pursuing Provincial Offences as appropriate.

Information and Education Services

- Develop and implement a comprehensive information and education strategy for condo community clients and the public
- Set the overall strategy and direction for the provision of information services through the contact centre and website
- Develop and implement a plan to improve the effectiveness of information services

Data Analytics and Business Intelligence

This role oversees the overall enterprise data analytics and business intelligence strategy, including data governance, data management, data warehouse requirements, advanced analytics, and data accuracy/quality standards. You will foster a data-driven culture by establishing initiatives to build data literacy and data-driven business decisions across the organization.

You will provide leadership and champion the use of data technologies, big data, and machine learning/artificial intelligence capabilities to drive business improvements and efficiencies. You will also develop and implement policies and procedures for ensuring the quality and integrity of the data collected from condominium corporations and the information services staff to enhance business intelligence and informed decision-making.

People and Organizational Leadership

This role establishes and monitors team accountabilities within the department to strengthen collaboration within the team and across the organization to drive effective collaboration and service delivery. You will promote a culture which respects CAO's values of respect, trust, collaboration, leadership, equity, inclusion, diversity, and anti-racism.

You will oversee the annual performance management program for team members and utilize various people initiatives to develop team members and ensure high performance of staff. You will manage all aspects of people management for direct reports, including recruitment, orientation, coaching, mentoring, conflict resolution, performance management, and learning and development.

Required Skills and Qualifications

- Post-secondary degree in policy, public administration, law, regulatory affairs, or related field
- 10+ years of relevant leadership experience in the not-for-profit or public sector or equivalent combination of education and experience
- Experience in a regulatory, consumer services, policy, legal administration, or quasi-judicial environment
- Strategic thinker with strong results orientation and proactive and innovative mindset
- Knowledge (or demonstrated ability to gain proficiency) of the Condominium Act, 1998 and its regulations, as well as other legislation, issues, and resources related to condominium living in Ontario
- Understanding of government-administrative authority relationship and policy development processes
- An understanding and commitment to the Condominium Authority's mandate and digital first service delivery model
- Proven ability to build strong relationships and collaborate at all levels of the organization
- Demonstrated commitment to consumer protection and customer service excellence in a detail-oriented, digital, time-sensitive environment
- Ability to champion and adapt to changes, re-set priorities, and manage multiple deliverables within strict timeframes
- Sound judgement and discretion and political acuity in dealing with confidential matters
- Effective facilitation, negotiation, and conflict resolution abilities to manage complex relationships and develop and build consensus on initiatives
- Demonstrated analytical, research, evaluation, problem-solving, organizational, and time management skills in a complex and collaborative environment
- Excellent communication and interpersonal skills with the ability to diplomatically and effectively communicate with staff, stakeholders, partners, and the public
- Proven results in leading the development and implementation of multiple projects and high-profile initiatives within strict timeframes and an understanding of product development, digital processes, and project management tools; experience with scrum/agile practices would be an asset
- Strong people leadership skills with the ability to inspire, mentor, coach, empower, and motivate high-performing teams

Benefits

CAO offers competitive compensation, health benefits, pension matching, and a hybrid work environment.

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