Customer Experience Specialist

7 days ago


Penticton, British Columbia, Canada Scotiabank Full time

About the Role

As a Customer Experience Associate at Scotiabank, you are the face and heart of our branches. Our priority is to help customers achieve their financial goals by providing exceptional service throughout their journey.

We are looking for people-centric individuals who can connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, your focus will be on:

  • Taking a proactive approach to discovering customer needs and listening to understand what they are asking for
  • Processing day-to-day transactions
  • Contributing to the Branch's targets by identifying and fulfilling simple sales opportunities
  • Being a technology expert and sharing knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Key Responsibilities

  • Building strong customer relationships and delivering excellent customer service
  • Uncovering and solving customers' needs
  • Explaining complicated concepts simply
  • Demonstrating success in a target-based performance environment and contributing positively to a team-oriented work environment
  • Demonstrating an eagerness to learn and determination to succeed

Requirements

  • Proven customer service skills through work or community involvement
  • Willingness to assist in a professional, friendly, and efficient manner
  • Availability to work a flexible schedule
  • Comfortable in simple sales situations
  • Strong technical skills and ability to promote digital and self-service banking options to customers


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