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Digital Solutions Coordinator
2 months ago
Sonepar Canada is a leading independent family-owned company in the business-to-business distribution of electrical, industrial, and safety products and related solutions. With a strong presence in Canada, we have 9 locally managed electrical and industrial distributors and over 100+ locations across 8 provinces. We are a proud member of the Sonepar Group, the world's largest privately-held electrical distributor, with a global presence in over 40 countries and over 45,000 employees.
Job SummaryWe are seeking a highly skilled Digital Solutions Administrator to join our team in Ontario. As a key member of our digital team, you will be responsible for delivering exceptional service to all Sonepar operating companies in the region, assisting customers with online account setup, digital platform support, and providing ongoing administrative assistance.
Key Responsibilities- Engage with existing and new customers to understand their e-commerce interests and preferences.
- Set up new accounts, manage paperwork, and coordinate with relevant departments to provide administrative support.
- Provide monthly updates to vendors on digital performance and offer customer service support for all online orders.
- Manage and communicate backorders for all B2C transactions and maintain customer information, including emails and web shipping details.
- Update product titles through the WEBUI to ensure accurate search results based on analytics.
- Assist with customer training sessions and set up new customers on ACCUBID.
- Report bugs and follow up with the development team to ensure timely resolution.
- Update metrics regularly and keep Management, Sales Reps, and Branch Managers informed about customer interests and issues.
- Participate in e-commerce projects and web-related activities and perform other duties as assigned.
- A high school diploma is required; post-secondary education is a plus.
- Proficient in computer skills, including Microsoft Office Suite and SX.
- Over 3 years of experience in e-commerce or administrative roles.
- Proven problem-solving skills and a willingness to learn.
- Detail-oriented with the ability to handle customer requests from start to finish.
- Strong verbal and written communication skills for customer interactions.
- Exceptional communication skills and a team-first attitude.
- Collaborate with branches, Operations, and Marketing teams to enhance online customer satisfaction.
- Share your ideas and experiences with team members to foster a culture of continuous learning.
- Strong organizational skills with the ability to manage multiple tasks.
- We offer a competitive salary, plus a full set of benefits, including:
- Flexible benefits program allowing you to choose from options that best fit you and your dependents' needs.
- Benefit options include: Medical, Dental, Vision, Health Spending Account & RRSP matching.
- Employee Assistance Program, Tuition Reimbursement, Employee Discounts, and a career path.
- Regardless of your benefits program, you will receive company-paid Life Insurance, and employee-paid disability.
