Store Operations Supervisor
7 days ago
Job Title: Store Operations Supervisor
About the Job:
We are looking for a skilled Store Operations Supervisor to oversee daily store operations and support the Store Manager in achieving business goals at Lovisa America LLC.
Responsibilities:
- Manage store inventory, including receiving, stocking, and maintaining inventory levels, as well as overseeing accurate processing of shipments and merchandise flow.
- Ensure store appearance and cleanliness meet high standards, create an engaging shopping environment, and resolve customer concerns professionally and efficiently.
- Support payroll management and scheduling, maintain accurate financial records and reports, ensure compliance with company policies and procedures, and assist with loss prevention initiatives.
Requirements:
- 2+ years retail management experience with strong problem-solving and decision-making abilities, excellent interpersonal and communication skills, demonstrated leadership capabilities, passion for retail and fashion, and ability to work in a fast-paced environment.
- Able to maintain professional appearance and attitude, act as a brand ambassador, and embody company values and culture.
- Must be flexible with availability, including evenings, weekends, and holidays, and physically able to perform tasks like standing, lifting, and moving merchandise.
Key Performance Indicators (KPIs):
- Cash variance reporting within 48 hours, variance investigations for any variance above $50.00, Zendesk ticket response within 48 hours, sales reconciliations on Day 3 of EOM week, monthly turnover reporting by 7th of each month, and balance sheet reconciliations on Day 10 of EOM week.
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