Digital Analyst

4 weeks ago


Winnipeg, Manitoba, Canada VISIONS OF INDEPENDENCE Full time
Job Summary

We are seeking a highly skilled Digital Analyst to join our team as a Knowledge Management Specialist. In this role, you will be responsible for documenting and training on IT products and services, creating and maintaining end-user manuals, communications, knowledge articles, and internal reference materials.

Responsibilities
  • Consult with partners and stakeholders to determine training needs and optimal approaches to meet those needs.
  • Create and maintain documentation and training material for IT products and services.
  • Collaborate with product-centric teams as the knowledge management expert.
  • Perform basic troubleshooting on behalf of the helpdesk.
  • Coordinate training classes on technical topics like Microsoft 365, Office, and cyber security.
  • Support the IT Helpdesk with regular communications that go to all staff.
  • Analyze metrics to determine whether there is a learning need and define performance objectives.
  • Evaluate informal and formal training feedback in order to evolve and continually improve training.
Requirements
  • Bachelor's degree with 1-2 years relevant experience.
  • Strong interpersonal skills.
  • Exceptional written and oral communication skills.
  • Experience working in an international, multi-cultural environment.
  • eLearning development a plus.
  • Strong relationship building – ability to listen, build rapport, and credibility as a strategic partner.
  • Strong project management skills and ability to work in an agile environment.
  • Ability to adapt in a quickly changing environment.
Additional Information

This is a full-time, fixed-term contract position with a salary range of $20-$40 per hour, depending on experience. The expected hours are 40 per week, with overtime pay available. Benefits include casual dress, company events, employee assistance program, and work-from-home options.



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