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Customer Service Ambassador

1 month ago

Edmonton, Alberta, Canada CB Canada Full time
Customer Service Representative

At CB Canada, we're seeking a skilled Customer Service Representative to join our team in Edmonton. As a key member of our team, you'll be responsible for providing exceptional customer service to our passengers, ensuring their travel experience is seamless and enjoyable.

Key Responsibilities:

  • Assist passengers with planning travel times and routes, and provide information on company policies
  • Quote fares and rates, process payments, and handle cash transactions
  • Make, confirm, change, and cancel reservations, as well as assist with inquiries and luggage storage
  • Provide information on company policies and procedures, and perform a variety of office and cleaning duties

Requirements:

  • Previous customer service experience
  • Evening and weekend availability required
  • Numeracy and oral communication skills
  • Ability to work well with others and provide superior problem-solving and decision-making skills
  • Proficient in Microsoft Office and use of a computer
  • Friendly, service-oriented personality and reliable transportation preferred

Why Work with Us?

At CB Canada, we value our employees and offer a positive and encouraging work environment. If you're a team player who enjoys working with people and providing exceptional customer service, we encourage you to apply for this exciting opportunity.