Leadership Position for Disability Claims Management

5 days ago


Vancouver, British Columbia, Canada Altis Technology Full time
Job Description:

The Manager, Disability Management Services Office is a leadership role that oversees the team responsible for adjudicating disability claims. This position requires strong leadership skills, with experience in group benefits and disability claims management.

Responsibilities include leading and developing a team of managers, supporting leaders in navigating complex claims, and ensuring service excellence by monitoring team performance. The ideal candidate will have expertise in group insurance and disability claims management, as well as strong customer service orientation and problem-solving skills.

Key Responsibilities:
  • Lead and develop a team of managers responsible for overseeing disability case managers.
  • SUPPORT LEADERS IN NAVIGATING COMPLEX CLAIMS, ESCALATIONS, AND PERFORMANCE CHALLENGES.
  • Ensure service excellence by monitoring team performance and maintaining high standards in claims processing.
  • Collaborate with senior leadership to align department goals with corporate objectives.
  • Assist with recruitment and retention strategies to attract top talent in a competitive market.
  • Maintain strong relationships with internal and external stakeholders, including clients and employer groups.


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