Retail Operations Manager
6 days ago
The Retail Operations Manager plays a vital role at Dollarama L.P., overseeing and managing the day-to-day retail store operation. This includes visual merchandising, performance management, recruitment, training, scheduling, and inventory control. The ideal candidate will ensure that store standards align with company guidelines and best practices.
Key Responsibilities- Oversee all store operations and maintain compliance with company policies and strategies.
- Lead, motivate, and develop store staff to achieve performance goals.
- Contribute to store merchandising, shelf stocking, and unboxing daily shipments.
- Provide exceptional customer service and resolve complex issues.
- Maintain visual merchandising standards based on company strategy.
- Ensure store safety and cleanliness standards are met.
- Perform cash management, store opening, and closing duties as needed.
- Provide employee performance feedback and assign tasks to the team.
- Conduct managers-on-duty tasks, including time and attendance monitoring.
- Be responsible for the hiring and performance management process.
To succeed in this role, you will need:
- Minimum of two (2) years' experience in the retail industry.
- Minimum of two (2) years' experience in a team management position.
- Open availability, including days, evenings, and weekends.
- Excellent communication and decision-making capabilities.
- Proven leadership and team management skills.
- Strong problem-solving abilities and ability to multitask.
This is a full-time, permanent position with a competitive salary range of $60,000 - $80,000 per year, depending on experience. Additional benefits include:
- Bonus pay
- Casual dress
- Employee assistance program
- Extended health care
- Flexible schedule
- RRSP match
This role requires a minimum of 2 years' experience in merchandising and team management. You must be able to work in a dynamic, fast-paced environment and have strong problem-solving abilities. The ideal candidate will be able to multitask, prioritize, and make decisions effectively.
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