Customer Relationship Associate

3 weeks ago


Langley, Canada Preston GM Full time

Preston GM is seeking a dedicated and personable Customer Relationship Associate to join our team on a part-time basis. This exciting opportunity allows you to build strong relationships with customers, support a dynamic team, and contribute to the success of our dealership.

About the Role

As a Customer Relationship Associate, you will be responsible for handling incoming leads, making outbound calls to follow up on customer inquiries and scheduled appointments, collaborating with the sales team to provide an exceptional customer experience, keeping accurate records of customer interactions and follow-up efforts, and informing customers about current vehicles, promotions, and services.

To excel in this role, you will require excellent communication skills, both friendly and professional, as well as outstanding organization and attention to detail. You should also be able to work independently and as part of a team, with prior experience in customer service or sales being preferred but not required.

Key Responsibilities
  • Promptly respond to and manage incoming leads
  • Make outbound calls to follow up on customer inquiries and scheduled appointments
  • Collaborate with the sales team to provide a seamless customer experience
  • Keep accurate records of customer interactions and follow-up efforts
  • Inform customers about current vehicles, promotions, and services
Benefits

This part-time position offers the perfect opportunity to gain valuable experience in customer relationship building and sales while working in a dynamic environment. You will have the chance to develop your skills, learn from experienced colleagues, and contribute to the success of our dealership.

We estimate the salary for this role to be around £12,000 per annum, based on industry standards for similar positions in the Preston area.



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