Microsoft Dynamics Business Central Support Specialist

2 months ago

Old Toronto, Ontario, Canada Catapult ERP Services Inc. Full time
Job Summary

We are seeking a skilled and dedicated Microsoft Dynamics Business Central Support Specialist to join our team at Catapult ERP Services Inc. As a Business Central Support Specialist, you will be responsible for providing technical support, troubleshooting, and guidance to clients using Microsoft Dynamics Business Central, a comprehensive ERP solution.

Key Responsibilities
  • Provide exceptional technical support and guidance to clients using Microsoft Dynamics Business Central.
  • Respond promptly to customer inquiries, diagnose problems, and provide appropriate solutions within defined service level agreements (SLAs).
  • Troubleshoot and resolve issues related to Business Central functionalities, configurations, and integrations.
  • Collaborate with clients to understand their business processes, identify pain points, and suggest improvements or workarounds.
  • Document and track customer interactions, issues, and resolutions in a comprehensive and accurate manner.
  • Conduct training sessions and create user guides to educate clients on best practices, system functionalities, and new features.
  • Collaborate with internal teams, including developers, project managers, and implementation consultants, to escalate and resolve complex issues.
  • Coordinate with third-party vendors, such as software developers and system integrators, to troubleshoot and resolve integration issues.
  • Stay up to date with the latest releases, updates, and features of Microsoft Dynamics Business Central and related technologies.
  • Continuously improve support processes, documentation, and knowledge base to enhance efficiency and customer satisfaction.
  • Provide input and feedback to the product development team regarding customer requirements, enhancement requests, and bug reports.
Requirements
  • Bachelor's degree in Accounting, Commerce, or a related field (or equivalent experience).
  • Understanding of accounting business processes from AP, AR, cash management, and GL reporting.
  • In-depth knowledge of Microsoft Dynamics Business Central functionalities, configurations, and integrations, or business operations specifically accounting offices.
  • Strong problem-solving and analytical skills with the ability to quickly understand complex systems and workflows.
  • Excellent communication and interpersonal skills to effectively interact with clients, colleagues, and third-party vendors.
  • Ability to work independently and handle multiple priorities in a fast-paced environment.
  • Strong customer service orientation and a commitment to providing a positive support experience.
  • Microsoft certifications related to Microsoft Dynamics Business Central or other ERP systems are highly desirable.

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