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Night Clerk Supervisor

2 months ago

Niagara Falls, Ontario, Canada Wyndham Fallsview Full time
Job Summary

We are seeking a highly organized and detail-oriented Night Clerk Supervisor to join our team at Wyndham Fallsview. As a key member of our hotel operations team, you will be responsible for ensuring the smooth operation of our front desk and guest services during evening hours.

Key Responsibilities
  • Front Desk Operations: Supervise and coordinate the activities of front desk staff, ensuring excellent guest service and efficient check-in/check-out processes.
  • Guest Services: Assist guests with special needs, resolve issues, and provide technical advice to ensure a positive guest experience.
  • Staff Management: Hire, train, and develop staff in job duties, safety procedures, and company policies.
  • Reporting and Administration: Prepare and submit reports, maintain operation of computer systems, and arrange repair work to ensure business continuity.
  • Security and Safety: Ensure compliance with security and safety protocols, including criminal record checks.
Requirements
  • Education: Secondary (high) school graduation certificate or equivalent experience.
  • Experience: 1 year to less than 2 years of experience in a hotel or hospitality setting.
  • Language: English.
  • Work Schedule: 40 hours per week.