Technical Support Specialist for Law Firm

4 days ago


Toronto, Ontario, Canada McCarthy Tétrault LLP Full time

McCarthy Tétrault LLP is a leading Canadian law firm seeking an experienced Technical Support Specialist to join its IT team. As an integral part of the organization, this role will be responsible for providing exceptional technical support to employees across various locations.

About Us

We are a mid-sized law firm with a reputation for excellence and a commitment to innovation. Our culture is built on professional excellence, collaboration, innovation, thought leadership, and entrepreneurialism. We strive to create an inclusive environment where our employees can thrive and grow.

Key Responsibilities:
  • Provide timely and effective technical support to employees via various channels, including email, phone, and in-person visits.
  • Identify, research, troubleshoot, and resolve technical issues related to hardware, software, and applications.
  • Collaborate with internal teams to resolve complex technical issues and implement process improvements.
  • Develop and maintain documentation for technical procedures and processes.
  • Stay up-to-date with emerging technologies and trends to ensure alignment with business objectives.
Requirements:
  • Candidate must possess a college diploma in Computer Systems or related field, with a minimum of 3-5 years of experience in a similar role.
  • Office 365/Azure AD administration experience is highly desirable.
  • Bilingualism (French/English) is an asset.
  • Excellent analytical and problem-solving skills, with the ability to work independently and as part of a team.
What We Offer:
  • A competitive salary and comprehensive benefits package.
  • Ongoing training and professional development opportunities.
  • A dynamic and inclusive work environment.
  • The chance to work with a talented and dedicated team of professionals.

This is a full-time position that requires a strong technical background and excellent communication skills. If you are passionate about technology and committed to delivering exceptional service, we encourage you to apply.



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