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National Operations Manager

2 weeks ago

Markham, Ontario, Canada Sienna Senior Living Full time

Why Join Us

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At Sienna Senior Living, we're committed to creating an inclusive environment where all team members and residents feel like they belong. We're seeking a dedicated and experienced professional to join our team as a National Operations Manager.

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Job Responsibilities

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  • Develop and execute operational plans for each region and the Retirement division to drive occupancy, financial performance, resident satisfaction, and team engagement.">
  • Drive national operational excellence by equipping and holding accountable regional leaders to deliver high-quality experiences.">
  • Champion regional execution of enterprise strategies, aligning teams to implement programs and initiatives developed by functional experts.">
  • Create a culture of accountability and engagement, building and aligning a high-performing leadership team that inspires team member commitment.">
  • Act as a visible, purposeful leader who models the organization's purpose, vision, and values – fostering a culture that supports resident-centered care, innovation, and team member growth.">
  • Serve as a key interface with regulatory bodies, community stakeholders, and internal partners, maintaining focus on operational goals while proactively removing barriers and ensuring compliance.">
  • Continuously analyze performance trends and business risks, using data and insight to anticipate needs, prioritize resources, and enable homes to respond quickly and effectively to changing demands.">
  • Strengthen leadership bench strength across the division, ensuring succession readiness and consistent leadership capability in every home.">