Retail Store Team Lead

4 weeks ago

Hamilton, Ontario, Canada Ontario Inc OA Gourmet Food Grocery Store Full time

Job Title: Retail Store Team Lead

Job Summary: We are seeking a highly motivated and experienced Retail Store Team Lead to join our team at Ontario Inc O/A Gourmet Food Grocery Store. As a Retail Store Team Lead, you will be responsible for overseeing the daily operations of our store, ensuring that our customers receive exceptional service and that our store runs smoothly and efficiently.

Key Responsibilities:

  • Assign sales workers to duties and ensure that they are adequately trained to perform their tasks.
  • Hire and train or arrange for training of staff to ensure that they have the necessary skills to perform their jobs.
  • Authorize payments by cheque and ensure that all financial transactions are accurate and up-to-date.
  • Order merchandise and ensure that it is delivered to the store in a timely manner.
  • Authorize return of merchandise and ensure that all returns are processed efficiently.
  • Establish work schedules and ensure that all employees are aware of their duties and responsibilities.
  • Sell merchandise and ensure that all sales are accurately recorded and reported.
  • Prepare reports on sales volumes, merchandising and personnel matters and present them to management.
  • Resolve issues that may arise, including customer requests, complaints and supply shortages.
  • Organize and maintain inventory and ensure that all stock is accurately recorded and reported.
  • Supervise and co-ordinate activities of workers and ensure that they are working efficiently and effectively.

Requirements:

  • Secondary (high) school graduation certificate.
  • 1 year to less than 2 years of experience in a retail environment.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and under pressure.
  • Accurate and efficient in all aspects of the job.
  • Client-focused and able to provide excellent customer service.
  • Team player with a positive attitude.

Work Environment:

Our store is a fast-paced environment where you will be working with a team of sales workers and other staff members to provide exceptional customer service and ensure that the store runs smoothly and efficiently.

Work Conditions:

Our store is open 30 to 40 hours per week and you will be required to work a variety of shifts, including mornings, afternoons and evenings.

Language: English

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