Service Technician
2 months ago
Job Summary
We are seeking a skilled Service Technician to join our team at Techtronic Industries. As a Service Technician, you will be responsible for delivering exceptional service to our customers, ensuring their tools are in top working condition.
Key Responsibilities
- Provide best-in-class service to customers, ensuring their tools are repaired and maintained to the highest standards.
- Log in tools, assess, and repair tools to ensure they are functioning properly.
- Follow standardized repair processes to ensure consistency and quality.
- Prioritize in-branch repairs to minimize downtime and maximize customer satisfaction.
- Conduct warranty assessments and instant tool replacements to ensure customer satisfaction.
- Meet productivity targets by efficiently managing repair tasks and workflows.
- Provide support to different departments and roles within the organization.
- Continuously develop and maintain strong product knowledge to stay up-to-date with the latest tools and technologies.
- Perform other duties as required to support the team and achieve business objectives.
Requirements
- High school diploma or equivalent.
- Must possess mechanical aptitude and demonstrate repair experience.
- Strong computer skills, including proficiency in software and systems related to tool repair.
- Highly organized and strong communication skills, with the ability to work effectively with customers and colleagues.
- Team-oriented and capable of working independently, with a strong focus on results and customer satisfaction.
- Ability to work overtime during busy periods, as required.
What We Offer
- Competitive base salary starting at $45,000 per annum, with a bonus structure.
- Comprehensive health benefits coverage, including a $500 annual wellness program.
- Registered Retirement Savings Plan with employer matching contributions.
- Paid time off and employee discount programs.
- Employee recognition and incentive programs, plus an award-winning company culture.
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